Director, Security - The Landmark

Tiffany & Co.•New York, NY

2h•$160,000 - $190,000

About The Position

The Director, Security – The Landmark develops and leads the overall security strategy for Tiffany & Co.’s global flagship location, protecting clients, employees, assets, inventory, and brand reputation while supporting business continuity and an exceptional client experience. The role calls for a visible, hands-on, commercially minded leader who understands a complex, multi-floor luxury retail environment and maintains a strong presence across sales floors, back-of-house operations, and alongside Retail leadership and teams. The Director serves as a business partner, identifying practical solutions that balance safety, operational needs, and client experience. The role can take immediate action in response to security risks and partners with the Vice President & General Manager and Operations leadership on broader business continuity decisions. It leads building-wide security operations, emergency preparedness and response, investigations, asset protection, team development, vendor relationships, budgets, and security planning for VIP engagements, special events, and high-value product transportation.

Requirements

At least 10 years of progressive experience in corporate security, asset protection, law enforcement, or a related field.
At least 5 years of experience leading and developing security teams, preferably in a complex, high-volume operation.
Experience managing security operations in luxury retail, a flagship, a high-value asset, or a similarly complex environment.
Demonstrated experience in crisis management, emergency preparedness, investigations, risk assessment, and asset protection.
Strong understanding of physical security systems, security protocols, and business continuity practices.
Experience managing staffing, budgets, vendor relationships, and operational performance.
Ability to build effective relationships with senior leadership, law enforcement, and external partners.
Excellent communication, judgment, discretion, and decision-making skills.
Ability to maintain a flexible schedule, including evenings, weekends, and holidays, as business needs require.
Must meet applicable New York State security licensing requirements.

Nice To Haves

Bachelor’s degree in criminal justice, Security Management, Business, or a related field; equivalent professional experience will be considered.
Experience leading security operations within a major flagship, luxury retail, or high-profile commercial environment.
Established relationships with the NYPD and other local law enforcement agencies.
Experience managing outsourced security providers, vendor contracts, and complex operating budgets.
Professional certifications such as CPP, LPC, CFE, or CFI.
Experience supporting VIP protection, executive security, and high-profile events.

Responsibilities

Develop and execute a comprehensive security strategy aligned with The Landmark’s business priorities and operational needs.
Oversee building-wide security operations, including staffing, deployment, floor coverage, and adherence to standards.
Maintain a visible leadership presence and build relationships with Retail leadership, employees, and cross-functional partners.
Evaluate security practices, implement improvements, and establish and monitor key performance indicators.
Lead emergency preparedness and crisis management, including ownership and ongoing development of the Emergency Action Plan.
Communicate emergency procedures and ensure employee preparedness through training and exercises.
Direct security responses to emergencies, incidents, and immediate threats; partner with business leaders on continuity and recovery decisions.
Maintain relationships with emergency services and external agencies to support response and coordination.
Lead, coach, and develop the security organization; establish expectations and accountability; support talent development, succession planning, performance management, and training.
Build a professional, discreet, collaborative, service-oriented security culture and ensure internal and contracted personnel represent Tiffany & Co.’s standards.
Oversee investigations involving theft, fraud, misconduct, safety concerns, and other security matters, including documentation and follow-through.
Lead asset protection, shrink reduction, inventory protection, and loss prevention practices.
Assess building vulnerabilities and oversee physical security systems, access controls, surveillance, and related technologies.
Partner with internal teams to strengthen protocols, protect product integrity, and address emerging risks; ensure compliance with applicable laws, regulations, and company policies.
Advise the VP & General Manager, Retail leadership, Human Resources, Operations, and other partners on security matters.
Build and maintain relationships with the NYPD, law enforcement, government agencies, emergency services, and industry partners.
Oversee third-party security providers, service quality, contractual accountability, licensing, and alignment with business expectations.
Represent Tiffany & Co. professionally in sensitive situations, investigations, and external partnerships.
Develop and manage security budgets, staffing models, and resource allocation; seek efficiencies without compromising safety or service.
Ensure security procedures support luxury service standards and contribute positively to the client experience.
Oversee security planning for high-profile visits, VIP engagements, special events, and high-value product transportation.
Partner with Retail and Operations to balance risk management, merchandising, and business priorities.