Director, Patek Philippe - The Landmark

Tiffany & Co. • New York, NY

9d • $160,000 - $220,000

About The Position

The Director, Patek Philippe - The Landmark, leads the commercial performance, client experience, and operational excellence of the Patek Philippe Salon. In alignment with The Landmark’s commercial strategy, the Director drives sustainable sales growth, strengthens client relationships, and delivers an exceptional luxury experience reflecting Tiffany & Co. and Patek Philippe.

The role combines strategic commercial thinking with hands-on leadership. The Director turns business priorities into actionable plans, develops a high-performing team, and drives disciplined execution across sales, client development, talent, and operations. As a visible leader, the Director models exceptional client engagement, coaches selling behaviors, develops talent, strengthens the Salon’s market presence, and ensures consistent execution of commercial initiatives.

The Director owns sales performance, establishes clienteling and client-development expectations, personally cultivates relationships with key clients, and coaches the team in personalized luxury experiences. The role leads performance management and talent development, supports an inclusive and accountable team culture, and partners with HR and Landmark leadership on organizational needs. It also ensures operational discipline, adherence to company policies and controls, accurate after-sales processes, effective Wish List and delivery coordination, and smooth daily Salon operations.

The Director partners with senior Landmark and company leaders and collaborates with Client Development, Operations, HR, Merchandising, and other functions to support Salon growth and overall Landmark performance. The role represents Tiffany & Co. and the Patek Philippe Salon with professionalism and a strong leadership presence.

The position requires 15 or more years of relevant luxury retail, fine jewelry, luxury watch, or related consumer goods experience, including significant sales-team leadership and commercial results. Luxury-watch and watch-industry knowledge is preferred but not required. A related bachelor’s degree is preferred. Candidates must be authorized to work in the United States and able to work non-traditional hours, including evenings, weekends, and holidays, according to business needs. The hiring range is $160,000–$220,000, depending on relevant skills and experience.

Requirements

• 15 or more years of luxury retail, fine jewelry, luxury watch, or related consumer goods experience, including significant experience leading sales teams and driving commercial results.
• Demonstrated record of achieving sales targets, improving productivity, and delivering sustainable business growth.
• Strong understanding of luxury client expectations and ability to deliver a distinctive, personalized shopping experience.
• Experience attracting, developing, and retaining diverse talent while fostering accountability, inclusion, and continuous improvement.
• Strong communication, influencing, and collaboration skills, with ability to partner across functions and organizational levels.
• Ability to balance strategic commercial priorities with hands-on leadership and day-to-day business execution.
• Strong organizational skills and attention to detail, including ability to manage competing priorities in a dynamic luxury retail environment.
• Proficiency in Microsoft Office applications and familiarity with client relationship management and point-of-sale systems.
• Flexibility to work non-traditional hours, including evenings, weekends, and holidays, in accordance with business needs.
• Must have authorization to work in the United States.

Nice To Haves

• Knowledge of luxury watches and the watch industry.
• Bachelor’s degree in a related field.

Responsibilities

• Own and drive Salon sales performance, including commercial targets, product category objectives, and key performance indicators.
• Translate The Landmark’s commercial strategy into actionable priorities, business plans, and measurable outcomes for the Patek Philippe team.
• Use knowledge of local and international clientele to identify and activate business-growth and market-penetration opportunities.
• Develop and execute strategies to strengthen commercial performance, maximize productivity, and support long-term growth.
• Lead regular business reviews and team meetings to communicate priorities, assess performance, and maintain accountability.
• Establish and reinforce clienteling expectations for client acquisition, appointment generation, outreach, retention, and relationship development.
• Personally engage key clients and cultivate meaningful, long-term relationships with Patek Philippe clientele.
• Coach the team on client-development strategies, conversion, and personalized luxury experiences.
• Ensure an exceptional client experience across all touchpoints, reflecting Patek Philippe and Tiffany & Co. standards.
• Drive initiatives to increase client acquisition, retention, and engagement and strengthen the Salon’s reputation and presence in the luxury watch market.
• Lead, coach, and develop the team, strengthening individual capabilities, leadership effectiveness, and performance.
• Set clear performance expectations and measurable objectives aligned with commercial priorities and The Landmark’s strategic initiatives.
• Promote accountability, recognition, and continuous development through coaching, qualitative feedback, and performance management.
• Foster an inclusive, collaborative, high-performance environment reflecting Tiffany & Co.’s values.
• Partner with HR and The Landmark leadership on performance, employee engagement, talent development, and organizational needs.
• Maintain operational discipline and consistency, including adherence to company policies, procedures, and internal control requirements.
• Ensure accurate and accountable after-sales processes and appropriate communication for a seamless client experience.
• Oversee Wish List processes and delivery coordination, aligning client expectations, product availability, and business priorities.
• Coordinate daily Salon operations, resources, and business priorities effectively.
• Partner with senior Landmark and company leaders to develop and execute strategies supporting Salon growth and overall Landmark performance.
• Collaborate with Client Development, Operations, HR, Merchandising, and other functional partners to align execution and address business needs.
• Build internal and external partnerships that support client development, business growth, and brand recognition.
• Represent Tiffany & Co. and the Patek Philippe Salon professionally, reinforcing the brand’s reputation and distinctive client experience.

Benefits

• Eligible employees are offered comprehensive benefits, including adoption and surrogacy assistance, parental leave, programs supporting mental, emotional, physical, and financial well-being, competitive pay, medical, dental, and vision insurance, 401(k) plans with company match, and paid time off.
• Equal employment opportunity and reasonable accommodation for applicants with disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed