Ambassador, High Jewelry - The Landmark

Tiffany & Co.•New York, NY

6d•$20 - $27•Onsite

About The Position

The Ambassador, High Jewelry delivers the Tiffany Touch to every client and sets the tone for visits to The Landmark. Stationed on the Masterpieces floor, this role builds brand desirability through face-to-face interactions and storytelling, while supporting the Private Client Team and Client Advisors. The Ambassador provides knowledgeable, curated service, connects clients with appropriate advisors, supports presentations and consultations, coordinates merchandise and presentation materials, and maintains displays and caselines.

Requirements

Exceptional communication and interpersonal skills, with a sense of urgency and proactivity in supporting sales.
Agility, adaptability, and organizational skills to manage multiple priorities effectively.
Keen attention to detail.
Proactive problem-solving abilities and capacity to learn quickly and think creatively in a fast-paced environment.
2–3 years of retail experience, preferably in Watches & Fine Jewelry, or relevant client-related experience such as hospitality or a museum/art gallery.
Availability to work flexible hours, including evenings, weekends, holidays, and overtime as needed.
Authorization to work in the United States.

Nice To Haves

Gemological Institute of America (GIA) degree or coursework.
Ability to speak multiple languages.

Responsibilities

Warmly welcome clients and share Tiffany High Jewelry through engaging storytelling.
Provide knowledgeable, curated service to clients on the Masterpieces floor.
Conduct bespoke conversations to understand client needs and connect clients with the appropriate Client Advisor.
Use The Landmark’s resources to support High Jewelry clients.
Share client interactions and impressions with Landmark Leadership to help improve the client experience.
Provide support for client-related activities as needed.
Support presentations and seated consultations by retrieving and delivering jewelry selections from the Masterpieces floor and other floors.
Partner with the store network and operations team to curate merchandise selections for High Jewelry appointments and transactions.
Ensure presentation tools and materials, including bags, boxes, and travel boxes, are available.
Maintain displays and caselines so they are stocked, neat, tidy, and free of fingerprints.
Review The Landmark Daily Plan and identify opportunities to partner with Client Advisors, Concierge, and Client Experience.