Assistant Manager - Hospitality - #891

Sheetz, Inc • Bethlehem, PA

1d

About The Position

The Assistant Manager of Hospitality oversees Sheetz’s commitment to total customer focus and ensures that customer-service procedures and hospitality standards are maintained in the store. The role manages customer experiences across inventory, preparation, promotion, production, service, and sales, and helps lead day-to-day store operations when the Store Manager is absent.

The Assistant Manager supports the Store Manager with staffing and people management, monitors compliance with company policies and programs, responds to customer concerns, and oversees service, cleanliness, merchandising, end-of-day tasks, and profit-management processes.

Requirements

• High school diploma or GED.
• Successful completion of certification testing as needed.
• ServeSafe certification.
• Any other legally required certification.

Nice To Haves

• Two-year degree in a business-related field.
• One year of experience supervising others in a fast food, restaurant, retail, or convenience operation.

Responsibilities

• Support the Store Manager with recruitment, selection, training, and performance management of store employees.
• Help determine employee work schedules.
• Handle customer questions, complaints, and concerns.
• Monitor employee compliance with Sheetz policies, procedures, and programs.
• Follow up on responses from customer service shops, quality assurance audits, secret shops, and SMG surveys.
• Oversee timely customer transactions, facility and store cleanliness, and compliance with hospitality standards.
• Check that end-of-day tasks are completed.
• Maintain merchandise shelves through proper placement, pricing, and replenishment.
• Oversee profit-management processes, including shrink indicators, lottery, stock audits, vendors, car wash operations, and retail waste.
• Lead day-to-day store operations in the Store Manager’s absence.

Benefits

• Quarterly employee bonuses based on company performance.
• Ample paid time off.
• 100% paid parental leave.
• 401(k) matching.
• Employee stock ownership.
• Professional development and growth opportunities.
• Tuition reimbursement.
• Medical, vision, and dental coverage.
• Snack discounts.
• Additional $1.50 per hour for working 10 p.m.–6 a.m.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED