Assistant Manager - Hospitality - #868

Sheetz, Inc • Chesterfield Court House, VA

4h

About The Position

The Assistant Manager of Hospitality helps oversee Sheetz’s commitment to total customer focus and ensures that customer-service and hospitality standards are met throughout the store. The role manages customer experiences across inventory, preparation, promotion, production, service, and sales, and provides leadership for day-to-day store operations when the Store Manager is absent.

The Assistant Manager also supports the Store Manager with staffing and performance activities, customer concerns, policy compliance, store cleanliness and transactions, merchandise replenishment, end-of-day tasks, and profit-management processes. Successful completion of certification testing may be required.

Requirements

• High school diploma or GED.
• Successful completion of certification testing as needed.
• ServeSafe certification.
• Any other legally required certification.

Nice To Haves

• Two-year degree in a business-related field.
• One year of experience supervising others in a fast food, restaurant, retail, or convenience operation.

Responsibilities

• Support the Store Manager with recruitment, selection, training, and performance management of store employees.
• Help determine employee work schedules.
• Handle customer questions, complaints, and concerns.
• Monitor employee compliance with Sheetz policies, procedures, and programs.
• Follow up on responses from customer service shops, QA audits, secret shops, and SMG surveys.
• Oversee timely customer transactions, facility and store cleanliness, and adherence to hospitality standards.
• Check that end-of-day tasks are completed.
• Maintain merchandise placement and pricing, and replenish shelves.
• Oversee profit-management processes, including shrink indicators, lottery, stock audits, vendors, car wash operations, and retail waste.
• Lead day-to-day store operations in the Store Manager’s absence.
• Ensure hospitality and total customer focus standards are met across inventory, preparation, promotion, production, service, and sales.

Benefits

• Quarterly employee bonuses based on company performance.
• Ample paid time off.
• 100% paid parental leave.
• 401(k) matching.
• Employee stock ownership.
• Professional development and growth opportunities.
• Tuition reimbursement.
• Full medical coverage.
• Vision coverage.
• Dental coverage.
• Snack discounts.
• Additional $1.50 per hour for working 10 p.m.–6 a.m.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED