Assistant Manager - Hospitality - #970
About The Position
The Assistant Manager of Hospitality helps ensure Sheetz’s promise of total customer focus by overseeing customer-service procedures and making sure Hospitality and Total Customer Focus standards are met across inventory, preparation, promotion, production, service, and sales. The role also leads day-to-day store operations in the Store Manager’s absence. The Assistant Manager supports the Store Manager with recruitment, selection, training, and performance management; helps determine work schedules; responds to customer questions and concerns; monitors compliance with Sheetz policies and programs; and follows up on customer-service shop results, quality audits, secret shops, and surveys. The position oversees timely customer transactions, store and facility cleanliness, merchandise placement and replenishment, end-of-day tasks, and profit-management processes such as shrink indicators, lottery, stock audits, vendors, car wash operations, and retail waste.
Requirements
- High school diploma or GED.
- Successful completion of certification testing as needed.
- ServeSafe certification.
- Any other legally required certification.
Nice To Haves
- Two-year degree in a business-related field preferred.
- One year of experience supervising others in a fast food, restaurant, retail, or convenience operation preferred.
Responsibilities
- Support the Store Manager with recruitment, selection, training, and performance management of store employees.
- Help determine employee work schedules.
- Handle customer questions, complaints, and concerns.
- Monitor employee compliance with Sheetz policies, procedures, and programs.
- Follow up on results from customer-service shops, QA audits, secret shops, and SMG surveys.
- Oversee timely customer transactions, facility and store cleanliness, and adherence to hospitality standards.
- Check that end-of-day tasks are completed.
- Oversee merchandise placement, pricing, and replenishment.
- Oversee profit-management processes, including shrink indicators, lottery, stock audits, vendors, car wash operations, and retail waste.
- Lead day-to-day store operations in the Store Manager’s absence.
- Ensure Hospitality and Total Customer Focus standards are met in inventory, preparation, promotion, production, service, and sales.
Benefits
- Quarterly employee bonuses based on company performance.
- Ample paid time off.
- 100% paid parental leave.
- 401(k) matching.
- Employee stock ownership.
- Professional development and growth opportunities.
- Tuition reimbursement.
- Full medical, vision, and dental coverage.
- Snack discounts.
- Additional $1.50 per hour for working 10 p.m.–6 a.m.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
