Assistant Manager - Hospitality - #690

Sheetz, Inc•Morgantown, WV

About The Position

The Assistant Manager of Hospitality oversees Sheetz’s customer-focus standards and helps ensure customers have a consistently high-quality experience. The role manages hospitality and total customer focus standards across inventory, preparation, promotion, production, service, and sales, and leads day-to-day store operations when the Store Manager is absent. It also supports the Store Manager with staffing and performance management, customer service, compliance, store conditions, merchandise, and profit-management processes.

Requirements

High school diploma or GED.
Successful completion of certification testing as needed.
ServeSafe certification.
Any other legally required certification.

Nice To Haves

Two-year degree in a business-related field.
One year of experience supervising others in a fast food, restaurant, retail, or convenience operation.

Responsibilities

Support the Store Manager with recruitment, selection, training, and performance management of store employees.
Participate in decisions about employee work schedules.
Handle customer questions, complaints, and concerns.
Monitor employee compliance with Sheetz policies, procedures, and programs.
Follow up on responses from customer service shops, QA audits, secret shops, and SMG surveys.
Oversee timely customer transactions and maintain facility and store cleanliness and hospitality standards.
Check that end-of-day tasks are completed.
Ensure merchandise is properly placed, priced, and replenished.
Oversee profit-management processes, including shrink indicators, lottery, stock audits, vendors, car wash operations, and retail waste.
Lead day-to-day store operations in the Store Manager’s absence.
Ensure hospitality and Total Customer Focus standards are met across inventory, preparation, promotion, production, service, and sales.