Recreation Assistant - Hospitality

Commander, Navy Installations Command • Kings Bay, GA

1d • Onsite

About The Position

The Recreation Assistant performs hospitality and customer-service duties in support of the Morale, Welfare, and Recreation (MWR) Community Recreation program. The role supports recreation programs, activities, special events, rentals, facility operations, and community outreach. Duties may include checking patron eligibility; providing information about activities and resources; opening and closing facilities; ordering and restocking supplies; preparing snack bar or prepackaged retail items; processing payments and registrations; and managing equipment loans and rentals.

The position supports the planning, administration, promotion, and delivery of recreation activities, workshops, clinics, day and weekend trips, entertainment, and special events. It also involves maintaining sales and program records, collecting patronage data, managing inventories, supporting staff recruitment and scheduling, coordinating with on- and off-base partners, and responding to facility or equipment maintenance issues.

The role requires a combination of six months of general experience and six months of specialized experience related to customer service and/or recreation activities. An associate's degree is required for applicants who do not possess the specified experience. The employee must currently be employed by MWR Kings Bay, Georgia, reside within 50 miles of the hiring base (with the stated military-spouse exception), be at least 18 years old, and hold or obtain specified training and certifications within 90 days of placement. The position involves sitting, walking, prolonged standing, bending, and lifting items weighing up to 40 pounds.

Requirements

• Combination of six months of general experience and six months of specialized experience related to customer service and/or recreation activity-based functions; alternatively, an associate's degree is required if the applicant lacks the specified experience.
• Ability to organize, plan, and administer special events and entertainment activities.
• Ability to work independently, make sound decisions, and communicate effectively orally and in writing.
• Knowledge of the goals, principles, techniques, and procedures used to organize, plan, and conduct leisure-time activities.
• Knowledge of the Navy MWR mission and the scope and suitability of Community Recreation activities for different individuals, groups, ages, and interests.
• Knowledge of the functions, procedures, and operations of recreation activities.
• Strong customer-service skills.
• Ability to maintain records, compile and organize data for reports, and research recreation topics for customers.
• Ability to follow oral and written instructions.
• Knowledge of computers, office procedures, and print production.
• Must currently be employed by MWR Kings Bay, Georgia.
• Must reside within a 50-mile radius of the hiring base; military spouses may qualify under the stated law exception.
• Must be at least 18 years old.
• Must hold C.A.R.E. training, Emergency First Responder or CPR/First Aid certification, and current Food Handler certification, or be able to obtain them within 90 days of placement.
• Valid state driver's license required to operate motor vehicles.
• Must meet federal employment suitability requirements and successfully complete the required background investigation.
• Must successfully pass employment verification (E-Verify) and complete the Personal Identity Verification process using two forms of identification from Form I-9.
• Must have salary paid by direct deposit/electronic funds transfer.
• Selective Service registration required for males born after December 31, 1959, unless exempt.
• Must have a REAL ID or passport for access to government facilities as of May 7, 2025.
• May be required to pass pre-employment examinations.
• Must provide a Social Security Card.
• May be required to complete a probationary period.
• Must submit a Financial Disclosure Statement, OGE-450, upon entering the position and annually.
• If travel is required more than twice per year, may be required to obtain and maintain a government-issued travel card.
• Work may require sitting, walking, prolonged standing, bending, and lifting moderately heavy items up to 40 pounds.

Responsibilities

• Provide customer service, information, and support for Community Recreation programs and activities.
• Check patron eligibility for authorized use of recreation facilities, resources, and equipment.
• Provide information about activities and program offerings; open and close facilities; order and restock supplies; and prepare snack bar menu items or prepackaged retail items.
• Collect fees for tickets, retail and rental items, classes, trips, and other programs using point-of-sale and computer systems.
• Ensure daily sales transactions are accurate and complete a Daily Activity Report at the end of each shift.
• Assist customers with internet registrations, initial log-ins, and event registrations.
• Check recreation equipment and resources in and out; collect applicable rental fees; inventory and inspect items upon return; and report damage or loss.
• Ensure rental and checkout forms are complete and reservation and checkout procedures are followed.
• Maintain inventory controls and equipment accountability for program resources, retail goods, supplies, and other items with cash value.
• Assist with administering workshops, clinics, events, leisure activities, and day and weekend trips.
• Assist in day-to-day administration of assigned programs, including after-action reports, patronage data collection, and program data entry.
• Perform administrative duties using software to track inventories, patron usage and comments, and program standards metrics.
• Assist with recruitment, training, and scheduling of Community Recreation staff.
• Support adherence to EEO principles and policies.
• Assist with planning, coordinating, publicizing, marketing, and executing MWR programs and special events.
• Schedule entertainment and promotions and update electronic and multimedia support tools as needed.
• Promote MWR facilities and events through outreach on base and promote online MWR Library Program recreational e-reading resources.
• Develop working partnerships with on- and off-base organizations and conduct community outreach to develop contacts.
• Assist in creating proposals, executing agreements, and following up on them.
• Research and provide information and referrals about recreational opportunities for individuals and families on and off base.
• Follow NAVMED P-5010 sanitation requirements.
• Initiate and follow up on maintenance trouble calls to resolve equipment and facility issues.
• Set up and break down Community Recreation events.
• Perform other duties related to the position as assigned.

Benefits

• Comprehensive benefits package, including medical, dental, life insurance, spouse and dependent life insurance, and long-term disability coverage.
• Retirement benefits and a 401(k) savings plan.
• Annual and sick leave.
• Tuition reimbursement.
• Stability of Federal Civilian Service.
• Quality of work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree