Recreation Assistant (Community Recreation)

Commander, Navy Installations Command•Portsmouth, VA

About The Position

The Recreation Assistant supports the Morale, Welfare, and Recreation (MWR) Community Recreation program. Work may involve special and command events, recreation information and resources, fleet support, community events, trips and outings, rental equipment, ticket sales, recreational green spaces, bowling, library services, Liberty programs, grab-and-go services, movies, and outdoor recreation. The position provides customer service and program support, including confirming patron eligibility, explaining activities, opening and closing facilities, restocking supplies, processing sales and registrations, and checking equipment in and out. The Recreation Assistant maintains accurate sales records and inventories, reports losses or damage, supports workshops and leisure activities, and assists with day-to-day program administration. The role also supports event planning, marketing, outreach, partnerships with on- and off-base organizations, and the promotion of recreation resources. Other duties include staff recruitment, training and scheduling assistance; event setup and breakdown; maintenance follow-up; and compliance with applicable sanitation requirements.

Requirements

Pass all applicable records and background checks.
Successfully pass the E-Verify employment verification check and resolve any discrepancies as a condition of employment.
Have and maintain a valid driver's license to transport patrons off base.
Complete CARE training and hold EFR or CPR certification and Food Handler certification upon placement or within 90 days after placement.
Have a combination of experience related to customer service and/or recreation activity-based functions.
Be able to organize, plan, and administer special events and entertainment activities.
Be able to work independently, make sound decisions, and communicate effectively orally and in writing.
Have knowledge of the goals, principles, techniques, and procedures used to organize, plan, and conduct leisure-time activities.
Have knowledge of the Navy MWR mission and the scope and suitability of Community Recreation activities for different individuals, groups, ages, and interests.
Have knowledge of recreation activity functions, procedures, and operations.
Have strong customer service skills.
Be able to maintain records, compile and organize data for reports, and research recreation topics for customers.
Be able to follow oral and written instructions.
Have knowledge of computers, office procedures, and print production.

Responsibilities

Provide customer service and information about Community Recreation programs, activities, facilities, resources, and equipment.
Verify patron eligibility and open and close facilities.
Order and restock supplies and prepare snack bar menu items or pre-packaged retail items.
Collect fees for tickets, retail and rental items, classes, trips, and other programs using point-of-sale and computer systems.
Maintain accurate daily sales transactions and complete a Daily Activity Report at the end of each shift.
Assist customers with internet registrations, initial log-ins, and event registrations.
Check equipment and resources in and out, collect rental fees, inventory items, inspect returned items, and report damage or loss.
Ensure rental and checkout forms are completed and reservation and checkout procedures are followed.
Maintain inventory controls and equipment accountability.
Assist with workshops, clinics, events, and day or weekend trips involving leisure and recreation skills.
Assist with daily administration of assigned programs, including after-action reports, patronage data collection, and program data entry.
Perform administrative duties using software to track inventories, patron usage and comments, and program metrics.
Assist with recruiting, training, and scheduling Community Recreation staff.
Support EEO principles and policies.
Assist with planning, coordinating, publicizing, marketing, and executing MWR programs and special events.
Schedule entertainment and promotions and update electronic and multimedia support tools as needed.
Promote MWR facilities and events through on-base outreach and promote online MWR Library Program recreational E-reading resources.
Develop partnerships and contacts with on- and off-base organizations to support MWR programs.
Assist in creating proposals, executing agreements, and conducting follow-up.
Research and provide referrals and information about recreational opportunities on and off base.
Follow NAVMED P-5010 sanitation requirements.
Initiate and follow up on maintenance trouble calls.
Support Community Recreation event setup and breakdown.
Perform other duties related to the position as assigned.