Assistant Head Teller- Hammond

First Savings Bank of Hegewisch•Hammond, IN

49d

About The Position

The Assistant Head Teller supports cashiering operations, customer service functions, and security procedures at a rapidly expanding community bank. The role assists the Head Teller with coordinating and supervising Teller staff, maintaining smooth teller-line operations, and ensuring customers receive prompt, professional service. The Assistant Head Teller handles complex transactions and difficult customer situations, helps train staff, and performs Teller duties when needed. The position also supports compliance, operational efficiency, and communication with the Head Teller and Branch Management.

Requirements

High school diploma or GED.
12 months of retail banking supervisory experience.

Responsibilities

Implement existing policies, procedures, and systems for cashiering operations, customer service functions, and security procedures.
Assist the Head Teller in coordinating, directing, assigning, and evaluating Teller staff work.
Answer Teller questions, handle complex transactions and problems, and oversee balancing.
Maintain smooth Teller-line flow and optimal window coverage; provide training and assist with supervision of Teller staff.
Oversee the provision of a full range of services to existing and prospective customers.
Ensure customers are served promptly and professionally.
Handle difficult customer situations when needed.
Act as a Teller when necessary and actively cross-sell Bank services.
Keep the Head Teller and Branch Management informed of area activities.
Monitor and ensure compliance with regulatory requirements, organizational standards, and operational processes related to areas of responsibility.
Identify areas for improvement and offer suggestions to improve efficiency and productivity.
Keep abreast of current changes in technology, processes, and standards within the industry and areas of responsibility.