Assistant General Manager

Legacy Ventures • Gatlinburg, TN

12d • Onsite

About The Position

The Assistant General Manager provides direct guidance and leadership to the Front Office, Housekeeping, and Engineering departments, while engaging with the Sales Department. The role ensures compliance with hotel policies and brand standards and helps drive quality guest service throughout hotel operations. The Assistant General Manager is responsible for the ongoing success of hotel operations in conjunction with, or in the absence of, the General Manager.

The position oversees daily front-office operations and staffing, engages with Housekeeping and Engineering leadership, supports required food and beverage services provided by a third-party tenant, and helps maintain brand standards. It also includes administrative, reporting, financial-control, safety, security, and team-leadership duties. The role requires a flexible schedule, including days, evenings, nights, weekends, and holidays, and involves regular standing and lifting.

Requirements

• Must have a flexible schedule and be able to work days, evenings, or nights any day of the week, including weekends and holidays.
• Exceptional customer service skills.
• Ability to perform multiple tasks in a busy environment and remain flexible.
• Ability to work well in a team environment.
• Self-starting personality and even disposition, with the ability to communicate effectively with guests and staff.
• Excellent written, verbal, and organizational skills.
• Computer literacy and financial management skills.
• High school diploma or GED, or one to three years of related experience and/or training, or an equivalent combination of education and experience.
• Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group settings.
• Ability to perform basic arithmetic, compute rates, ratios, and percentages, and interpret bar graphs.
• Ability to apply commonsense understanding to carry out written, oral, or diagrammed instructions and handle problems involving several concrete variables in standardized situations.
• Regularly stand, use hands to finger, handle, or feel objects, tools, or controls, and talk or hear; occasionally walk and reach with hands and arms.
• Regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 10 pounds, and occasionally lift and/or move up to 50 pounds.
• Required vision abilities include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

• College degree preferred.

Responsibilities

• Manage daily and ongoing Front Office operations, including staff, hiring, training, shift coverage, Night Audit, and the MOD Program.
• Engage with the Executive Housekeeper and oversee Housekeeping Department operations.
• Engage with the Chief Engineer and oversee Engineering Department operations.
• Oversee ordering, stocking, and ongoing requirements for the Gift Shop area.
• Support the third-party Food & Beverage tenant, Marlow’s Tavern, with Brand-required food and beverage services and ensure standards are maintained.
• Drive maintenance of Brand Standards and support successful semi-annual Quality Assurance Audit results.
• Serve as the key liaison for the third-party Security contractor.
• Perform administrative and clerical duties as needed.
• Produce accurate and timely reports on SALT service scores, expense controls, and other matters requested by the General Manager.
• When necessary, verify cash on hand, including safe and petty cash, with the Hotel Controller and log discrepancies daily.
• Lead daily “Huddle” meetings with Front Office, Maintenance, and Housekeeping staff to establish a service-focused culture.
• Maintain working knowledge of hotel systems, including the phone PBX system, Key system, PMS system, Public Space Music, Security Cameras, and Legacy Hotel Partners’ programs.
• Know and enforce the Fire Alarm system and emergency procedures.
• Ensure the security of guests, team members, and hotel assets.
• Complete CPR certification, MSDS training, and all Brand-required training programs.
• Maintain working knowledge and understanding of the P&L and annual budgeting process.
• Adhere to Legacy Hotel Partners, LLC policies and brand-specific standards.
• Maintain a professional demeanor, lead by example, and interact positively and professionally with internal and external customers.
• Prepare month-end reporting and/or critiques as requested by the General Manager.
• Keep company business confidential, including financial status, guest information, and team-member issues.
• Perform duties requested by the General Manager to improve hotel operations and guest service.
• Follow Legacy Ventures service standards and policies, including personal appearance and grooming, attendance, and safe and efficient operations.
• Perform other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED