Training Manager

Amazing Lash Studio•Round Rock, TX

About The Position

Amazing Lash Studio is hiring an Assistant Manager/Training Manager to support studio operations and help deliver the brand’s eyelash extension and eyebrow services. The role combines sales management, staff training, customer service, and daily operational support. The Assistant Manager works with the Studio Owner and Director to maintain service standards, motivate staff, support revenue and productivity goals, and create a welcoming, high-energy environment for guests and employees. The position also oversees sales and membership retention, employee evaluations and training, scheduling, inventory, studio cleanliness, and marketing and social media activities. Applicants must have management experience, a cosmetology or esthetics license, and lash extension experience. Salon experience is a plus. The role requires schedule flexibility, including nights, weekends, and holidays, as well as availability to be on call during operational hours.

Requirements

Management experience, including experience as a sales manager, operations manager, or general manager.
Cosmetology or esthetics license.
Lash extension experience.
Excellent leadership and sales-management skills, with the ability to lead an organized and efficient team and keep staff motivated.
Ability to implement structure, policies, and procedures.
Customer-service orientation.
Strong organizational and multitasking skills in a fast-paced environment.
Ability to identify and solve problems, set expectations and goals, and delegate.
Strong verbal and written communication skills.
Strong interpersonal skills and the ability to communicate confidently with colleagues and customers.
Strong organizational, problem-solving, project-management, and goal-management skills.
Experience with social media platforms including Instagram, Facebook, Yelp, Google Business, TikTok, and Hootsuite.
Ability to work flexible days and hours, including nights, weekends, and holidays.
Flexibility to be on call seven days a week during all operational hours.
Ability to train and motivate others.
Creativity, dedication, and an outgoing manner, with the ability to work with multiple personalities.

Nice To Haves

Salon experience.

Responsibilities

Assist management with the operations of the Amazing Lash Studio.
Ensure a high level of service and execution of organizational standards.
Act as the main sales manager and sales trainer by identifying training needs and providing ongoing training, coaching, and role-playing opportunities.
Serve as the stylist trainer, providing monthly evaluations, new-hire training, ongoing mentoring, and training on new services.
Manage and motivate staff to set, achieve, and exceed personal, team, and individual membership and retail sales goals.
Assist the Studio Owner and Director with daily operations.
Conduct new-hire training for front-desk staff and service providers.
Conduct monthly employee evaluations and participate in ongoing staff education and training.
Assist in setting and achieving studio revenue and productivity goals.
Create and implement the studio’s social media presence and marketing strategies on a daily, weekly, and monthly basis.
Respond to and address client reviews.
Create a friendly, high-energy environment by motivating, greeting, and assisting guests and staff and responding promptly to their questions and needs.
Model staff expectations for membership sales, customer service, cash management, retail sales, member retention, staff interaction, and guest follow-up.
Provide a strong leadership and management presence.
Maintain quality service by communicating organizational standards and policies.
Coach and train sales associates, customer-service staff, estheticians, and cosmetologists on sales and operational processes.
Oversee and manage membership retention.
Manage sales associate schedules.
Ensure studio policies and procedures are followed and executed.
Manage inventory.
Maintain a clean studio.