Assistant General Manager Home2 Suites by Hilton
About The Position
Home2 Suites by Hilton Queensbury Lake George is seeking an experienced Hotel Assistant General Manager. The Assistant General Manager supports the General Manager in overseeing daily operations, driving team performance, enhancing guest satisfaction, and ensuring profitability. The role serves as a leader, coach, and role model for team members while maintaining company standards and achieving business objectives. The Assistant General Manager supports operations across Front Desk, Housekeeping, Breakfast, and Maintenance, and may serve as Manager on Duty in the General Manager’s absence. The position also contributes to financial planning, revenue growth, guest satisfaction, team development, and facility upkeep.
Requirements
- High school diploma required.
- 2–5+ years of supervisory or management experience.
- Strong leadership and team development skills.
- Excellent communication and interpersonal abilities.
- Proficiency in Microsoft Office and property or business management systems.
- Strong problem-solving and decision-making capabilities.
- Ability to work flexible schedules, including weekends and holidays when required.
Nice To Haves
- Bachelor’s degree in Business, Hospitality, or a related field.
Responsibilities
- Assist in managing daily business operations and ensuring a smooth workflow.
- Monitor operational standards, policies, and procedures.
- Ensure compliance with company policies, safety regulations, and local laws.
- Resolve operational issues and customer concerns promptly.
- Recruit, train, coach, and develop team members.
- Assist with staff scheduling and labor cost management.
- Conduct employee performance evaluations and provide feedback.
- Foster a positive and productive work environment.
- Promote exceptional customer service and guest satisfaction.
- Handle escalated customer complaints and service recovery situations.
- Monitor customer feedback and implement improvements.
- Support budgeting, forecasting, and financial planning activities.
- Monitor expenses, payroll, and operating costs.
- Oversee and support Front Desk, Housekeeping, Breakfast, and Maintenance operations to ensure consistency and accountability.
- Serve as Manager on Duty when needed and make operational decisions in the General Manager’s absence.
- Ensure compliance with Hilton and Matrix brand standards, quality assurance requirements, and expectations.
- Monitor Hilton guest satisfaction scores, online reviews, and guest feedback, and implement action plans to improve results.
- Analyze sales and performance reports to identify growth opportunities.
- Assist in achieving revenue and profitability targets.
- Support sales initiatives and local marketing efforts.
- Build and maintain relationships with customers, clients, and community partners.
- Identify opportunities to increase revenue and improve operational efficiency.
- Ensure proper maintenance of facilities, equipment, and company assets.
- Monitor stock control and reduce waste.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
