Laundry Attendant (Home2 Suites/Tru by Hilton- Lumberton, NC)

WINWOOD HOSPITALITY GROUP•Lumberton, NC

2d•Onsite

About The Position

The Laundry Attendant supports guest satisfaction and team goals by washing, drying, folding, inspecting, and storing hotel linens in accordance with Health Department standards, Hilton brand standards, and hotel guidelines. The role works as part of the housekeeping department and supports room attendants by keeping linen supplies properly stocked and available. The attendant is expected to work safely, maintain a professional appearance, demonstrate integrity, and communicate with team members in a courteous and professional manner. The position is based in a laundry and housekeeping environment and may also involve work in guest rooms and suites, elevators, meeting rooms, the lobby, restrooms, and other hotel public areas. The schedule may vary from week to week and requires availability to work weekends and holidays. The employee may also be asked to assist outside their usual work area during a scheduled shift.

Requirements

Read and understand English and be familiar with MSDS sheets.
Work well with team members and other departments.
Differentiate between types of linens and select appropriate washing and drying settings to maximize product life and usefulness.
Communicate effectively and courteously with team members, using tact and diplomacy.
Safely move carts and supplies.
Follow directions accurately and efficiently.
Be able to stand, walk, carry, talk, listen, and coordinate with team members, including being on their feet for a large portion of the shift.
Be able to bend, twist, kneel, crouch, stoop, reach, and use hands to manipulate tools or controls.
Be able to lift or move heavy objects, including chairs, tables, carts, caddies, and other furnishings, and lift approximately 30 pounds overhead.
Sustain focus and attentiveness for extended periods.
Be available to work weekends and holidays.

Nice To Haves

High school diploma or GED is desired, but not essential.
Previous related experience in laundry, housekeeping, hospitality, or cleaning service is strongly preferred.

Responsibilities

Seek opportunities to exceed guest and team member expectations.
Sort, launder, fold, and store hotel linens in the laundry area.
Maintain safety and security, including in laundry chutes, storage rooms, and stairwells.
Handle cleansers, bleaches, and detergents safely and understand the MSDS organization.
Follow Health Department cleanliness standards, including standards for sanitizers, cleansers, glassware, refrigerators, microwave ovens, and linens.
Complete essential training within 7 days of hire and other hotel orientation within 30 days.
Inspect dirty linens for stains and tears before washing and inspect clean linens for condition, tears, and stains according to Hilton QA standards.
Maintain linen quality and support room attendants by stocking linens in the correct location, quantity, and condition.
Follow hotel procedures for daily operations, cleaning, and monitoring of washing machines and dryers.
Keep the laundry and storage rooms clean and neat, including organizing shelves in the linen storage room.
Report maintenance problems.
Complete special projects as assigned by a manager or supervisor.
Wear hotel-issued uniform components during hotel shifts and wear required non-slip shoes.
Meet department guidelines for attendance and punctuality and maintain a professional, properly uniformed appearance.
Assist in hotel areas outside the usual work area when requested during a scheduled shift.