Dreamland Malibu Assistant General Manager

Aviator Nation•Malibu, CA

1d•Onsite

About The Position

The Assistant General Manager (AGM) plays a critical role in driving operational excellence, supporting leadership, and maintaining an exceptional customer experience at the Malibu venue. Working closely with the General Manager, the AGM oversees daily business operations, staff performance, inventory management, and administrative workflows while fostering a positive, productive team environment. The role includes overseeing venue operations and administrative functions; managing staff availability, schedules, timecards, and personnel records; performing cash-handling and invoice-processing tasks; and training, supervising, and coaching front-of-house and back-of-house staff. The AGM also supports onboarding and offboarding, maintains team communications and venue documentation, manages ordering and inventory, and maintains a visible, customer-forward presence to support guest satisfaction. The position requires opening and closing the venue in accordance with security standards and operational procedures. Physical demands include frequent standing and walking, the ability to kneel, bend, stoop, crouch, reach, and climb, and the ability to move and lift equipment and supplies weighing up to 50 pounds. The work environment ranges from moderate to extremely loud. Other duties may be assigned as requested.

Requirements

3–6 years in a management role.
Proven time-management and task-prioritization skills in a fast-paced environment.
Strong interpersonal and verbal and written communication skills across staff and management.
Proficiency in Google Workspace, including Google Docs and Sheets, and digital workplace communication platforms such as Slack.
Sound decision-making, conflict-resolution, and problem-solving abilities.
Working knowledge of point-of-sale (POS) systems and retail or hospitality operational software.
Demonstrated experience with cash handling, register reconciliation, and basic financial reporting.
Ability to consistently interpret, apply, and enforce company policies and standards.
Ability to kneel, bend, stoop, crouch, reach, climb, walk, and stand for long durations.
Ability to move and lift equipment and supplies weighing up to 50 pounds.
Visual acuity for close reading, inventory checks, distance, color peripheral, and depth perception.

Responsibilities

Oversee day-to-day business operations and administrative functions to ensure smooth venue execution.
Manage team member availability, build and publish staff schedules, and maintain accurate timecards and personnel records.
Open and close cash registers, conduct secure cash drops, perform bank change procedures, process and upload invoices, and manage tip allocation for the Nashville location.
Train, supervise, delegate tasks to, and coach front-of-house and back-of-house staff; facilitate onboarding and offboarding.
Maintain active team communication via Slack and regularly photograph and document venue conditions for recordkeeping.
Oversee Dreamland ordering, maintain inventory counts, and perform general inventory tracking and reporting.
Maintain a visible, customer-forward presence, including regular table visits, to support premier service and high guest satisfaction.
Open and close the venue while adhering to security standards and operational procedures.
Carry out other duties as requested.