Dreamland Assistant General Manager

Aviator Nation • Nashville, TN

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About The Position

The Assistant General Manager (AGM) supports leadership and drives operational excellence at the company’s Nashville venue. Working closely with the General Manager, the AGM oversees daily business operations, staff performance, inventory management, and administrative workflows while fostering a positive and productive team environment. The role also maintains a customer-forward presence to support excellent service and guest satisfaction.

The position includes physical duties such as kneeling, bending, stooping, crouching, reaching, climbing, walking, and standing for extended periods, as well as moving and lifting equipment and supplies weighing up to 50 pounds. The work environment’s noise level ranges from moderate to extremely loud. The job description is not exhaustive, and other duties may be assigned as requested.

Requirements

• 3–6 years in a management role.
• Proven time-management and task-prioritization skills in a fast-paced environment.
• Strong interpersonal and verbal and written communication skills with staff and management.
• Proficiency in Google Workspace, including Google Docs and Sheets, and digital workplace communication platforms such as Slack.
• Sound decision-making, conflict-resolution, and problem-solving abilities.
• Working knowledge of point-of-sale (POS) systems and retail or hospitality operational software.
• Demonstrated experience with cash handling, register reconciliation, and basic financial reporting.
• Ability to consistently interpret, apply, and enforce company policies and standards.
• Ability to kneel, bend, stoop, crouch, reach, climb, walk, and stand for long durations.
• Ability to move and lift equipment and supplies weighing up to 50 pounds.
• Visual acuity for close reading, inventory checks, distance, color peripheral, and depth perception.

Responsibilities

• Oversee day-to-day business operations and administrative functions to ensure smooth venue execution.
• Manage team member availability, create and publish staff schedules, and maintain accurate timecards and personnel records.
• Open and close cash registers, conduct secure cash drops and bank change procedures, process and upload invoices, and manage tip allocation for the Nashville location.
• Train, supervise, delegate tasks to, and coach front-of-house and back-of-house staff; facilitate onboarding and offboarding.
• Maintain active team communication through Slack and regularly photograph and document venue conditions for recordkeeping.
• Oversee Dreamland ordering, maintain inventory counts, and perform inventory tracking and reporting.
• Maintain a visible, customer-forward presence, including regular table visits, to support premier service and high guest satisfaction.
• Open and close the venue in accordance with security standards and operational procedures.
• Carry out other duties as requested.

Benefits

• Extensive training in POS handling and fresh product making.
• Fun and exciting work environment.
• Encouragement of internal growth within the company.
• Health benefits for full-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed