Dreamland Assistant General Manager
About The Position
The Assistant General Manager plays a critical role in driving operational excellence, supporting leadership, and maintaining an exceptional customer experience at the Nashville venue. Working closely with the General Manager, this role oversees daily business operations, staff performance, inventory management, and administrative workflows while fostering a positive, productive team environment. The position includes maintaining a visible, customer-forward presence and ensuring that the venue is opened and closed according to security standards and operational procedures. The physical demands include kneeling, bending, stooping, crouching, reaching, climbing, walking, and standing for long periods, as well as moving and lifting equipment and supplies weighing up to 50 pounds. Visual acuity is required for close reading, inventory checks, distance, color peripheral, and depth perception. The work environment may range from moderate to extremely loud. The job description is not exhaustive, and other duties may be assigned as requested.
Requirements
- 3–6 years in a management role.
- Proven time-management and task-prioritization skills in a fast-paced environment.
- Strong interpersonal and verbal and written communication skills across staff and management.
- Proficiency in Google Workspace, including Google Docs and Sheets, and digital workplace communication platforms such as Slack.
- Sound decision-making, conflict-resolution, and problem-solving abilities.
- Working knowledge of Point-of-Sale (POS) systems and retail or hospitality operational software.
- Demonstrated experience with cash handling, register reconciliation, and basic financial reporting.
- Ability to consistently interpret, apply, and enforce company policies and standards.
- Ability to kneel, bend, stoop, crouch, reach, climb, walk, and stand for long periods.
- Ability to move and lift equipment and supplies weighing up to 50 pounds.
- Visual acuity for close reading, inventory checks, distance, color peripheral, and depth perception.
Responsibilities
- Oversee day-to-day business operations and administrative functions to ensure smooth venue execution.
- Manage team member availability, build and publish staff schedules, and maintain accurate timecards and personnel records.
- Open and close cash registers, conduct secure cash drops, perform bank change procedures, process and upload invoices, and manage tip allocation for the Nashville location.
- Train, supervise, delegate tasks to, and coach front-of-house and back-of-house staff; facilitate onboarding and offboarding.
- Maintain active communication with the team via Slack and regularly photograph and document venue conditions for recordkeeping.
- Oversee Dreamland ordering, maintain inventory counts, and perform general inventory tracking and reporting.
- Maintain a visible, customer-forward presence, including regular table visits, to support premier service and high guest satisfaction.
- Open and close the venue in accordance with security standards and operational procedures.
- Carry out other duties as requested.
Benefits
- Extensive training in POS handling and fresh product making.
- Fun and exciting work environment.
- Encouraging internal growth within the company.
- Health benefits for full-time employees.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
