Assistant General Manager

VASA FITNESS•Crystal Lake, IL

2h•$56,000 - $60,000•Onsite

About The Position

The Assistant General Manager (AGM) supports the General Manager with club operations and financial performance, develops a high-performing team, and helps ensure operational excellence across club departments. The AGM leads by example and coaches Member Experience Specialists to provide a welcoming, world-class experience for members and guests. As the club’s lead sales trainer, the AGM drives membership sales through personal production, team coaching, and effective guest-to-member strategies. The role also supports hiring, training, staffing, and the development of team leads while fostering VASA’s UPLIFT culture. The position works in a fitness facility and office setting, with possible temperature variations and ambient noise from people, gym equipment, and machinery. Regularly scheduled shifts during business hours are essential. The role includes sitting, standing, walking, communicating instructions, and lifting, pushing, pulling, or moving at least 30 pounds. The AGM works a staggered schedule with the General Manager to ensure club coverage all seven days of the week.

Requirements

High school diploma or GED required.
At least 3 years of customer service experience in retail, restaurant, or an in-person service industry.
At least 3 years of experience leading operational teams.
Strong verbal and written communication skills.
Ability to build relationships by establishing trust quickly and positively influencing others.
Personal interest in health, wellness, fitness, and nutrition.
Must obtain a current CPR certification.
Must pass a background check.
Ability to lift, push, pull, and move a minimum of 30 pounds.
Ability to work regularly scheduled shifts during business hours.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Support the General Manager in managing the club’s pace, financial performance, and consistency.
Help drive operational goals and priorities for lead roles and contribute to club financial results, including member growth, revenue, operating profit, fitness revenue, labor, employee turnover, and member retention.
Lead membership sales training, maintain personal sales production, and coach Member Experience Specialists on sales techniques, conversion strategies, and the guest-to-member journey.
Work a staggered schedule with the General Manager to ensure General Manager or Assistant General Manager coverage all seven days of the week.
Manage and support the Member Experience Lead and Member Experience Specialists to ensure a strong guest and member experience.
Assist with hiring and development of the club team, particularly lead positions including Member Experience Lead, Personal Training Lead, Group Fitness and Studio Team Lead, and Child Care Team Lead.
Ensure team members create and maintain the UPLIFT culture in the club.
Implement a welcoming, non-intimidating guest-to-member experience and create an exceptional brand experience.
Recruit, hire, and train frontline team members.
Promote REVIVE, the in-club snack, drink, gear, and apparel shop.
Maintain the club, including functioning equipment, clean facilities, and friendly, helpful staff.
Support the General Manager by forecasting staffing needs.
Manage and support team leads to achieve club goals.
Delegate tasks, balance workloads, and verify task completion.
Partner with the General Manager to create and execute sales plans that drive member growth.
Have frequent conversations with team members to understand changing work needs.
Work with the General Manager to schedule and conduct interviews and hire suitable candidates.
Schedule and facilitate training for new team members.
Collaborate with the General Manager to create a welcoming environment for candidates and new hires.
Evaluate team-member interactions and provide timely coaching and feedback.
Communicate, lead by example, and motivate teams to understand and develop passion for the brand, values, and approach.
Proactively provide ideas and solutions to move the business forward.
Prioritize and adjust tasks according to club goals and business needs.
Build trust and strong relationships with team members.
Provide coaching that inspires commitment and positive change.
Provide input and feedback to the General Manager in succession-planning conversations.

Benefits

Two complimentary gym memberships, one for the employee and one to give away.
401(k) options.
Additional benefit packages available to employees working 30 or more hours per week.
Flexible vacation plan for salaried employees.
Paid holidays for salaried employees.
Paid parental leave for salaried employees.
Health benefits for salaried employees.
Dental benefits for salaried employees.
Vision benefits for salaried employees.
$750 monthly bonus eligibility.
Eligibility for a $200 monthly kicker.