Assistant General Manager

Five Star Parks & Attractions • Wyoming, MI

12d

About The Position

Five Star Parks & Attractions is hiring an Assistant General Manager to lead the operations of a family entertainment park. The role has broad responsibility across the park’s food and beverage, attractions, games, retail, parties, and corporate events, including full P&L ownership and leadership of salaried managers and an hourly team of 40–150+ employees. The position reports to a Regional VP of Operations and is intended as a development pipeline toward a General Manager role.

This is a highly hands-on position: more than 70% of each shift is spent on the floor supporting guests and teams, overseeing service, and maintaining operating standards. Remaining work includes forecasting, scheduling, ordering, vendor coordination, and P&L reviews. Assistant General Managers participate in structured development, receive exposure to major park departments, and are paired with experienced operators for coaching and career guidance. Candidates must be open to relocation as advancement opportunities arise; participants sign a mobility agreement, receive relocation support when relocation is required, and may decline one relocation request.

Five Star Parks & Attractions operates 27 parks across 13 states under 11 brands. Its stated guest promise is “Safe. Clean. Fun.” The company describes itself as a fast-growing, private-equity-backed platform with opportunities to advance into General Manager, multi-unit, regional, new-build/acquisition integration, or corporate operations roles.

Requirements

• At least 5 years of experience as a General Manager or strong Assistant/Senior Assistant General Manager in casual dining, polished casual, family dining, fast casual, eat-ertainment, or hotel food and beverage.
• Ability to interpret a P&L, develop labor plans to the quarter-hour, defend forecasts, explain variances, and understand prime cost.
• Demonstrated leadership and employee-coaching ability.
• Strong attention to operating and brand standards.
• Ability to stay calm and lead through operational disruptions and high-pressure situations.
• Availability to work nights, weekends, holidays, and peak seasons, including spring break, summer, and the four weeks before Christmas.
• Comfort with POS systems, scheduling tools, inventory systems, and Microsoft 365.
• Willingness to relocate as advancement opportunities arise and to sign a mobility agreement for the development track; one relocation request may be declined.
• Ability to spend more than 70% of shifts on the floor.

Nice To Haves

• Multi-revenue-line experience.
• Multi-unit, multi-concept, or new-restaurant-opening experience.
• Experience with casual dining brand standards at scale.
• Experience combining food and beverage with entertainment, such as bowling, eat-ertainment, hotel resorts, country clubs, or family entertainment centers.
• ServSafe Manager certification and TIPS or state alcohol-service certification.
• Bachelor’s degree in business, hospitality, or restaurant management, or equivalent practical experience.
• Experience integrating ERP, scheduling, and back-office systems through an acquisition or remodel.
• Familiarity with redemption or arcade systems such as Embed, Intercard, or Sacoa.
• Experience with POS systems such as Aloha, Toast, Micros, or NCR, and scheduling systems such as HotSchedules, 7shifts, or UKG.

Responsibilities

• Own the park’s P&L, including revenue, food and beverage costs, labor, attractions revenue per cap, games per cap, prize costs, repairs and maintenance, and EBITDA.
• Build forecasts and budgets, explain variances, identify opportunities to improve financial performance, and partner with corporate accounting on payroll accuracy, vendor invoices, and period-end close.
• Manage inventory across food, beverages, retail, redemption prizes, and game cards or wristbands.
• Recruit, hire, onboard, coach, and develop salaried managers and a 40–150+ person hourly team.
• Lead daily pre-shifts, weekly manager meetings, monthly business reviews, and quarterly planning.
• Develop employees and management talent, provide specific coaching and feedback, recognize strong performance, document performance matters, and build a succession bench.
• Oversee daily guest experience and service recovery, and work toward secret-shop, NPS, and Google review targets.
• Conduct daily walk-throughs, weekly audits, monthly deep cleans, and quarterly safety drills to maintain Safe, Clean, and Fun standards.
• Oversee food safety, responsible alcohol service, and attraction safety protocols.
• Partner with corporate Games & Amusements and Tech Services teams to maintain attractions.
• Represent the park in the local community, including with schools, leagues, chambers, youth sports, and local media.
• Partner with corporate Marketing and the Regional Director of Sales to drive group bookings, parties, and corporate events.
• Work on the floor throughout shifts, supporting operations such as guest service, expo, line checks, opening, closing, and team pre-shifts.

Benefits

• Competitive base salary and performance bonus tied to sales, prime cost, EBITDA, and guest scores.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k).
• Paid time off.
• Free play for the employee and their guests.
• Leadership training, cross-brand exposure, and mentorship.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed