Assistant General Manager

Team Car Care Dba Jiffy Lube•Olathe, KS

9d•$19 - $21

About The Position

The Assistant General Manager (AGM) supports the General Manager in leading the service center’s management team, growing revenue, and delivering excellent guest experiences. The role includes coaching and developing teammates, maintaining quality and safety standards, managing inventory, and supporting store financial performance. The AGM provides team direction, helps build an engaged workforce, leads daily huddles and meetings, assists guests, and performs opening and closing duties when the General Manager is away.

Requirements

One to three years of retail management experience; professional automotive experience is not required.
Exceptional oral and written communication skills.
Proven leadership ability, including the ability to inspire and motivate diverse groups of people.
Sound business sense and a comprehensive understanding of the retail industry.
Ability to analyze, comprehend, and recommend financial objectives that help increase sales and service results.
Positive, helpful attitude and professional conduct and appearance.
Enjoyment of and energy for a fast-paced, flexible, high-performance retail environment.
Guest-first mindset.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to stand on hard surfaces such as concrete or metal.
Ability to lift and move work-related items weighing up to 50 pounds.
Must be at least 18 years of age.

Responsibilities

Work with the General Manager to grow revenue through guest count and lead measures, including core sales mix, MultiCare, and Core Plus.
Coach the team to deliver excellent customer service and create exceptional guest experiences.
Set a positive leadership example and build team engagement and efficiency.
Develop teammates through the internal training program, ongoing guidance, coaching, and direction.
Ensure quality-control measures and processes are followed consistently.
Handle duties and projects such as inventory, cash-handling processes, guest issues and concerns, and critical initiatives with the District Manager.
Assist the General Manager with budgeting, sales forecasts, financial performance, and expense controls.
Provide clear and detailed direction to the team.
Keep the service center clean, safe, and presentable according to the Guide to Excellence.
Guide and mentor automotive technicians and customer service advisors (CSAs).
Perform opening and closing duties when the General Manager is off.
Help the General Manager build and maintain an engaged workforce aligned with customer volume and business needs.
Lead daily team huddles and store meetings to set direction for achieving business goals.
Manage inventory and product orders to meet business needs.
Follow and enforce rules and regulations that maintain a safe and productive work environment for teammates and guests.
Assist guests with questions and needs in person, electronically, or by telephone.
Perform other duties as assigned or needed.