Chili's - Assistant General Manager
About The Position
The Assistant General Manager (AGM) assists branch management with the tactical execution of complex quick-service, casual-dining, or similar restaurant operations. The AGM helps ensure the restaurant is clean, ready for business, appropriately staffed, and operating to high standards, using prescribed policies and procedures to make management decisions. The position oversees daily activities within one or more restaurants or points of sale and supports staffing, scheduling, financial and operational monitoring, customer service, safety, and inventory processes. The AGM works a varied and rotating schedule on site across different operating days and hours, including opening shifts, busy dayparts, and closing shifts. The position is classified as exempt under the Fair Labor Standards Act and typically reports to the General Manager, Director of Operations, or an intermediate F&B Multi Unit Manager I.
Requirements
- Minimum of 6 years of food and beverage, cash-handling, and customer-service experience.
- Minimum of 4 years of supervisory or lead experience in a casual-dining restaurant or production kitchen.
- Ability to work shifts across various operating days and hours, including opening, busy dayparts, and closing, to monitor restaurant associates.
- Knowledge of applicable federal, state, and local sanitary, safety, and health standards, and procedures and protocols for complying with HACCP standards.
- Ability to speak, read, and comprehend instructions, short correspondence, and policy documents, and converse comfortably with customers.
Responsibilities
- Complete opening, daily, and closing procedures and checklists in accordance with company policies and procedures.
- Assist the GM or F&B Multi Unit Manager I in supervising day-to-day associate activities within assigned restaurants or points of sale.
- Interview candidates and make hiring, termination, advancement, promotion, and other associate status decisions.
- Promote HMSHost as an employer of choice in the local community.
- Read and understand financial and operational reports, monitor progress toward unit goals, and assign associates to meet objectives.
- Ensure the company’s and branch’s diversity and inclusion philosophy is understood and actively carried out in the restaurant.
- Use judgment to resolve customer and associate questions and problems, referring more complex issues to senior leaders when appropriate.
- Ensure compliance with adult beverage policies and that restaurant staff understand and follow related procedures.
- Assign tasks and activities, prepare schedules, and ensure all shifts are covered.
- Ensure associates take all mandated rest breaks and meal periods.
- Keep display areas clean, stocked, and visually appealing.
- Ensure equipment is in good working order.
- Operate the cash register and void transactions as needed while following cash-handling procedures and maintaining cash security.
- Monitor compliance with wellness and safety procedures, build awareness, and report safety concerns to the General Manager.
- Perform health and safety activities specified in the Manager’s Guide to Associate Health and Safety.
- Place orders for assigned units, receive goods, and process invoices.
- Ensure current contact information is maintained for all restaurant associates.
Benefits
- Health, dental, and vision insurance.
- Generous paid time off, including vacation, flex, or sick time.
- Holiday pay.
- Meal and transportation benefits.
- 401(k) retirement plan with company match.
- Company-paid life insurance.
- Tuition reimbursement.
- Employee assistance program.
- Training and career growth opportunities.
- Referral program with a bonus for referring a friend.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
