Assistant General Manager

Advance Auto Parts•Foley, AL

21d

About The Position

The Assistant General Manager supports store performance by reviewing and analyzing profit-and-loss statements, pursuing sales and service objectives, and delivering a GAS3 selling experience to DIY and DIFM customers. The role manages DIY services such as battery installation and testing and wiper installation, maintains customer-service and operational standards, and handles customer complaints promptly. The Assistant General Manager serves as manager on duty, including coaching team members, managing the sales floor and phones, assigning and checking tasks, supporting safety, and handling opening and closing duties. The position also includes weekly scheduling, training and executing store processes and systems, and helping manage profitability. The role is eligible for sales commission based on individual or store performance.

Requirements

2–3 years of experience managing a team of 10–20 team members in a fast-paced, dynamic retail environment.
Successful experience managing profitability and demonstrated financial and business acumen.
High school diploma or GED.
Ability to work an assortment of days, evenings, and weekends as needed.
Communicate effectively and build strong relationships with customers, peers, and upper management.
Speak and write English.
Use Microsoft Word and Excel effectively.
Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percentage.
Ability to review and analyze business reports, including profit-and-loss statements.
Ability to locate and stock parts; knowledge of safety and automotive parts and systems.
Ability to execute and train on store operational processes, DIY testing and diagnostic equipment, inventory systems and store equipment, POS systems, and parts-lookup systems.

Nice To Haves

Working knowledge of automotive systems.
Spanish language skills.
Bachelor’s degree in business or a related area.
ASE certification; ASE P2 certification or equivalent readiness is noted among success factors.

Responsibilities

Review and analyze profit-and-loss statements and business reports.
Provide a GAS3 selling experience for DIY and DIFM customers.
Achieve personal and store sales goals and service objectives.
Manage DIY services, including battery installation and testing and wiper installation.
Maintain high customer-service standards and promptly handle product and operational complaints.
Perform manager-on-duty duties, including team touch bases and coaching, floor and phone management, task assignment and completion, safety, and opening and closing duties.
Conduct the weekly scheduling process.
Execute and train team members on solution, project, product-quality, store operational, testing and diagnostic, inventory, POS, and parts-lookup processes and systems.
Source parts from multiple channels, including special order, FDO, and second sources.
Hold others accountable, inspect work quality, and provide feedback.