Towneplace Suites Boston Logan Airport Chelsea - Assistant General Manager OEM

Aimbridge Hospitality•Chelsea, MA

10d

About The Position

The Assistant General Manager helps oversee hotel operations, guest service, and profitability. In partnership with the General Manager, this role supervises multiple departments, manages teams, supports revenue growth and cost control, and helps maintain smooth, efficient daily operations. The Assistant General Manager assumes responsibility for overseeing departments when the General Manager is away. The position contributes to recruiting, hiring, and training Guest Services staff and supports development and ongoing training for employees at all levels. It calls for confident problem-solving, clear communication with guests and colleagues, comfort working with financial information and data, and use of Windows operating systems for management and reporting. The role also helps ensure that employees meet company standards for professional appearance and grooming. This is an overtime-eligible manager (OEM) position; overtime applies and is calculated accordingly.

Requirements

At least five years of progressive hotel experience in Rooms or Food & Beverage; alternatively, a four-year degree with 2–3 years of related experience, or a two-year degree with 3–4 years of related experience.
Supervisory background required.
Ability to remain calm and objective under pressure.
Must hold or obtain Food Handlers, Alcohol Awareness, CPR, and First Aid certifications.
Strong communication and problem-solving abilities.
Ability to work with financial information and data and perform mathematical tasks.
Ability to use Windows operating systems.

Responsibilities

Supervise multiple departments and manage teams in partnership with the General Manager.
Support hotel profitability through revenue management and cost control.
Oversee hotel departments when the General Manager is away.
Proactively identify and resolve operational challenges to keep hotel operations efficient.
Participate in recruiting, hiring, and training Guest Services staff.
Support employee development programs and ongoing training for managers and hourly employees.
Communicate clearly with colleagues and guests, listen actively, and address concerns.
Use financial information and data to support hotel operations.
Use Windows operating systems for management and reporting.
Promote professional appearance and grooming standards in accordance with company guidelines.
Provide friendly, service-focused interactions with guests and teammates.