stayAPT Suites Auburn - Assistant General Manager OEM
About The Position
The Assistant General Manager helps ensure guest satisfaction and smooth hotel operations. The role supervises multiple departments and supports hotel profitability by managing teams and partnering with the General Manager. When the General Manager is away, the Assistant General Manager oversees departments, revenue, costs, and team performance. The position also contributes to recruiting, hiring, training, and employee development; resolves operational challenges; and communicates effectively with guests and colleagues. This is an overtime-eligible manager position, and overtime applies and is calculated accordingly.
Requirements
- At least five years of progressive hotel experience in Rooms or Food & Beverage; alternatively, a four-year degree with 2–3 years of related experience, or a two-year degree with 3–4 years of related experience.
- Supervisory experience required.
- Ability to remain calm and objective under pressure.
- Must hold or obtain Food Handlers, Alcohol Awareness, CPR, and First Aid certifications.
- Ability to work with financial information and data and perform math.
- Proficiency with Windows operating systems.
- Strong communication, problem-solving, and service-focused interpersonal skills.
Responsibilities
- Supervise multiple departments and manage teams to support hotel profitability and smooth operations.
- Partner with the General Manager and oversee departments when the General Manager is away.
- Proactively identify and resolve challenges to keep hotel operations efficient.
- Help recruit, hire, and train Guest Services staff.
- Support development and ongoing training for managers and hourly employees.
- Listen to concerns and communicate clearly with colleagues and guests.
- Use financial information and data to support hotel operations.
- Use Windows operating systems for management and reporting.
- Maintain professional appearance and grooming standards and ensure team members meet company guidelines.
- Provide friendly, service-focused interactions with guests and teammates.
Benefits
- Medical, dental, and vision coverage
- Short-term and long-term disability income coverage
- Term life and AD&D insurance
- Paid time off
- Employee Assistance Program
- 401(k) retirement plan
- Daily Pay
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
