Fleet Support Administrator (Boston Logan International Airport)

SIXT USA • Boston, MA

15h • Onsite

About The Position

As a Fleet Support Administrator at SIXT, you welcome customers, guide them through the rental process, and help ensure vehicles are ready for rental. The role combines customer service and rental transactions with fleet inventory, vehicle maintenance coordination, and administrative work. You help maintain a professional, organized front-of-house environment and deliver a seamless customer experience in a fast-paced setting.

Requirements

• At least 1 year of customer service experience; sales, service, or hospitality experience is preferred.
• High school diploma or GED.
• At least 18 years old.
• Valid driver's license and a clean driving record.
• Authorized to work in the United States.
• Basic computer navigation skills and familiarity with Microsoft Office applications such as Excel.
• Excellent communication skills, a positive attitude, and ability to work effectively as part of a team in a fast-paced environment.
• Strong organizational and analytical abilities, including the ability to manage fleet inventory, repair schedules, work orders, and documentation and provide data-driven insights.
• Availability to work up to 40 hours per week, including day or evening shifts and weekends.

Nice To Haves

• Background in sales, service, or hospitality.

Responsibilities

• Welcome customers, direct them to appropriate stations, maintain efficient customer flow, and keep the front-of-house area clean and organized.
• Verify customer documents and driver's license validity, help customers select vehicles, and handle vehicle exchanges to meet business needs.
• Offer additional products and services, address customer questions and concerns, complete rental agreements, explain charges, and provide accurate receipts.
• Complete vehicle return transactions by inspecting vehicles for damage, fuel levels, and mileage; advise customers about final charges and direct issues to appropriate channels.
• Perform daily inventory checks and manage vehicle availability.
• Coordinate with dealerships and body shops for repairs, schedule maintenance, obtain estimates, and generate purchase orders.
• Prepare new vehicles for rental by adding documentation, decals, and tags, entering them into the inventory system, and preparing vehicles for disposal.
• Ensure personal belongings are removed from returned vehicles.

Benefits

• Healthcare coverage, including medical, dental, and vision insurance.
• Life insurance, critical illness insurance, hospital indemnity coverage, and pet insurance.
• 401(k) plan.
• Paid time off and sick leave.
• Time and a half for working on public holidays.
• Performance-based bonus plan.
• Employee Assistance Program.
• Employee rental rates, family rental options, and exclusive employee discounts.
• Uniform with weekly dry cleaning.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED