Fleet Support Administrator (Boston Logan International Airport)

SIXT • Boston, MA

7h • Onsite

About The Position

The Fleet Support Administrator at SIXT supports the customer rental journey and day-to-day fleet operations at Boston Logan International Airport. The role welcomes and directs customers, helps them select vehicles, verifies rental documents, completes rental agreements and return transactions, and addresses questions about charges and services. It also maintains vehicle inventory and availability, coordinates repairs and maintenance, prepares new vehicles for rental, and supports vehicle disposal preparation.

Requirements

• At least 1 year of customer service experience.
• High school diploma or GED.
• At least 18 years old.
• Valid driver's license and clean driving record.
• Authorized to work in the United States.
• Basic computer navigation skills and familiarity with Microsoft Office applications such as Excel.
• Excellent communication skills and ability to work as a team player in a fast-paced environment.
• Ability to work up to 40 hours per week, including day or evening shifts and weekend shifts.

Nice To Haves

• Background in sales, service, or hospitality.
• Strong organization and analytical abilities, including the ability to manage fleet inventory, repair schedules, work orders, and documentation and provide data-driven insights.

Responsibilities

• Welcome customers, direct them to appropriate stations, maintain efficient customer flow, and keep the front-of-house area clean and organized.
• Verify customer documents and driver's license validity, assist with vehicle selection, and handle vehicle exchanges.
• Offer additional products and services, address customer questions and concerns, finalize rental agreements, confirm documents, explain charges, and provide accurate receipts.
• Complete vehicle return transactions by inspecting damage, fuel levels, and mileage; advise customers on final charges and direct issues to appropriate channels.
• Perform daily inventory checks and manage vehicle availability.
• Coordinate vehicle repairs with dealerships and body shops, schedule maintenance, obtain estimates, and generate purchase orders.
• Prepare new vehicles for rental by adding documentation, decals, and tags, and entering vehicles into the inventory system.
• Oversee vehicle disposal preparation and ensure personal belongings are removed from returned vehicles.

Benefits

• Healthcare coverage, including medical, dental, and vision insurance.
• Life insurance, critical illness coverage, hospital indemnity, and pet insurance.
• 401(k) plan.
• Paid time off and sick leave.
• Time and a half for working on public holidays.
• Performance-based bonus plan.
• Employee Assistance Program.
• Employee-only rental rates, family rental options, and employee discounts.
• Uniform with weekly dry cleaning.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED