Fleet Support Administrator (Boston Logan International Airport)

SIXT USA • Boston, MA

2d • Onsite

About The Position

As a Fleet Support Administrator at SIXT, you welcome customers, guide them through the rental process, and help ensure vehicles are ready for rental. The role combines customer service and rental transactions with fleet inventory, vehicle preparation, maintenance coordination, and administrative tasks. You help maintain a professional, organized front-of-house environment and deliver a seamless customer experience.

Requirements

• At least 1 year of customer service experience; sales, service, or hospitality experience is preferred.
• High school diploma or GED.
• At least 18 years old.
• Valid driver’s license and clean driving record.
• Authorized to work in the United States.
• Basic computer navigation skills and familiarity with Microsoft Office applications, including Excel.
• Excellent communication skills, a positive attitude, and the ability to work effectively as part of a team in a fast-paced environment.
• Strong organizational and analytical abilities, including the ability to manage fleet inventory, repair schedules, work orders, and documentation.

Nice To Haves

• Background in sales, service, or hospitality.

Responsibilities

• Welcome customers, direct them to appropriate stations, maintain efficient customer flow, and keep the front-of-house area clean and organized.
• Verify customer documents and driver’s license validity, assist customers with vehicle selection, and handle vehicle exchanges to meet business needs.
• Offer additional products and services, answer customer questions and concerns, finalize rental agreements, confirm documents, explain charges, and provide accurate receipts.
• Process vehicle returns by inspecting vehicles for damage, fuel levels, and mileage; advise customers of final charges and direct issues to appropriate channels.
• Perform daily inventory checks, manage vehicle availability, coordinate repairs with dealerships and body shops, schedule maintenance, obtain estimates, and generate purchase orders.
• Prepare new vehicles for rental by adding documentation, decals, and tags, entering vehicles into the inventory system, preparing vehicles for disposal, and ensuring personal belongings are removed from returned vehicles.

Benefits

• Healthcare coverage, including medical, dental, and vision insurance.
• Life insurance, critical illness insurance, hospital indemnity coverage, and pet insurance.
• 401(k) plan.
• Paid time off and sick leave.
• Time and a half for working on public holidays.
• Performance-based bonus plan.
• Employee Assistance Program.
• Employee-only rental rates, family rental options, and employee discounts.
• Uniform with weekly dry cleaning.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED