Fleet Support Administrator (Boston Logan International Airport)

SIXT • Boston, MA

3d • Onsite

About The Position

As a Fleet Support Administrator at SIXT, you welcome customers and help guide them through their rental experience while ensuring vehicles are ready for rental. You support efficient front-of-house operations, customer transactions, fleet inventory, vehicle maintenance, and vehicle preparation in line with SIXT’s premium brand standards. The position offers a starting salary of $25.75 per hour and allows up to 40 hours per week, including day or evening and weekend shifts.

Requirements

• At least 1 year of customer service experience.
• High school diploma or GED.
• At least 18 years old.
• Valid driver’s license and clean driving record.
• Authorized to work in the United States.
• Basic computer navigation skills and familiarity with Microsoft Office applications such as Excel.
• Strong organizational and analytical abilities, including the ability to manage fleet inventory, repair schedules, work orders, and documentation.
• Excellent communication skills and ability to work as a team player in a fast-paced environment.
• Ability to work up to 40 hours per week, including day or evening shifts and weekend shifts.

Nice To Haves

• Background in sales, service, or hospitality.
• A genuine passion for creating memorable guest experiences.

Responsibilities

• Welcome customers, direct them to appropriate stations, and maintain an efficient, clean, and organized front-of-house area.
• Verify customer documents and driver’s license validity, assist customers with vehicle selection, and handle vehicle exchanges.
• Offer additional products and services, respond to customer questions and concerns, finalize rental agreements, explain charges, and provide accurate receipts.
• Complete vehicle return transactions by checking for damage, fuel levels, and mileage; advise customers about final charges and direct issues to the appropriate channels.
• Perform daily inventory checks and manage vehicle availability.
• Coordinate vehicle repairs with dealerships and body shops, schedule maintenance, obtain estimates, and generate purchase orders.
• Prepare new vehicles for rental by adding documentation, decals, and tags, and entering vehicles into the inventory system.
• Prepare vehicles for disposal and ensure personal belongings are removed from returned vehicles.

Benefits

• Healthcare coverage, including medical, dental, and vision insurance.
• Life insurance, critical illness coverage, hospital indemnity, and pet insurance.
• 401(k) plan.
• Paid time off and sick leave.
• Time and a half for working on public holidays.
• Performance-based bonus plan.
• Employee Assistance Program.
• Employee rental rates, family rental options, and exclusive employee discounts.
• Uniform provided with weekly dry cleaning.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED