Assistant General Manager

Krystal Restaurants•Pooler, GA

About The Position

The Assistant General Manager helps lead restaurant operations while delivering excellent service to guests. The role focuses on developing and motivating team members, creating memorable guest experiences, supporting the Krystal brand, meeting financial and operational goals, and ensuring the restaurant is safe, sanitary, and appealing. The Assistant General Manager supports the Restaurant General Manager and maintains brand standards for product procedures, cleanliness, and service.

Requirements

Excellent people leadership and guest service skills.
Ability to work in a fast-paced environment.
Ability to communicate effectively with guests, team members, and Above Restaurant Leaders.
Ability to resolve issues in compliance with Krystal standards.
Availability to work all shifts, weekends, and holidays.
High school diploma or equivalent.
Minimum of 1–2 years of management experience.
Ability to lift and move objects weighing up to 50 pounds frequently; carry products, boxes, and miscellaneous items weighing no more than 50 pounds; kneel and follow proper lifting procedures; and lift consistently for product preparation, stocking, and inventory.
Consistently handle product preparation.

Responsibilities

Develop and coach Shift Leaders and crew members, recruit and develop talent, communicate with the team, and recognize strong performance.
Create a positive restaurant environment and motivate the team to deliver excellent performance.
Model and coach fresh, friendly, and fast guest service; respond to guest feedback and observe operations from the guest’s perspective.
Support community marketing, events, company promotions, product launches, product samplings, and local promotions.
Execute Krystal’s operating systems and help develop sales forecasts and schedules.
Monitor business results, schedules, cash shortages, and HACCP logs; review inventory, food costs, and product orders.
Control food and equipment inventory, complete inventory counts, and maintain inventory records.
Implement and follow up on operational and financial action plans; analyze sales and labor results during and after shifts.
Maintain brand standards for product procedures, cleanliness, and service.
Assist with compliance with health, safety, cleanliness, security, and fire policies and regulations.
Identify restaurant equipment problems and perform high-level troubleshooting.