Assistant General Manager

Alvarado Restaurant Nation • Delta, CO

40d • $14 - $21

About The Position

The Assistant Restaurant Leader serves as an assistant to the Restaurant Leader and provides additional management coverage during operating hours, including direct supervision of operations at an individual restaurant. The role supports restaurant service, guest relations, food safety, product quality, financial performance, staffing, training, and facility operations. The position is non-exempt and pays $14.42–$21.04 per hour.

Requirements

• High school diploma or GED.
• Supervisory experience in a food service or retail environment.
• Demonstrated ability to maintain financial controls and coach and train hourly employees.
• Proven ability to drive customer satisfaction, financial performance, and employee satisfaction.
• Self-starter who is process- and solutions-focused, action-oriented, and an independent problem solver.
• Enthusiastic and a strong driver of the company's Mission and Core Values.

Nice To Haves

• At least 1 year of supervisory experience, preferably in food service or retail, with profit-and-loss accountability, schedule writing, and team member development.

Responsibilities

• Maintain fast, accurate service, positive guest relations, and products consistent with company quality standards.
• Resolve the majority of on-site customer complaints.
• Conduct periodic food safety audits.
• Provide ongoing coaching and feedback to crew members on customer service, product quality, and speed of service.
• Continually analyze sales, labor, inventory, and controllable expenses, and take corrective action to meet or achieve margin and sales growth targets.
• Oversee day-to-day cash procedures, including bank deposits, making change, opening and closing the safe, and DCS audits.
• Maintain primary accountability for timekeeping and payroll procedures.
• Ensure facilities and equipment are maintained to company standards on a day-to-day basis.
• Monitor inventory, food preparation, and order fulfillment daily to ensure adherence to company standards.
• Monitor speed-of-service performance and resolve bottlenecks to achieve speed-of-service goals.
• Manage weekly and daily inventory, food and supply deliveries, restaurant opening and closing, and daily adjustments to shift staffing and crew deployment.
• Serve as the principal trainer for new crew members, with primary responsibility for STP program delivery and documentation, and provide specific sales-building instruction to cashiers.
• Conduct formal crew performance appraisals and determine merit awards subject to Restaurant General Manager approval.

Benefits

• Eligible for a monthly performance-based bonus.
• Medical insurance eligibility begins on the first day of the month after 60 days.
• 401(k) plan eligibility after one year.
• Vacation is listed, but no details are provided.
• Sick leave granted per state requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED