Assistant General Manager

DRIFTWOOD HOSPITALITY MANAGEMENT•Miami, FL

4d•$50,000 - $55,000•Onsite

About The Position

Assists in managing hotel operations to ensure efficient and profitable performance. Ensures guest satisfaction across all outlets by maintaining high standards for products and services while maximizing profitability through cost and labor control. Acts as General Manager in the General Manager’s absence. The role is at Kendall TownePlace in Miami, Florida, and is full-time. The hotel operates 24 hours a day, seven days a week, so operational needs may require variations in shift days, start times, and weekly hours.

Requirements

At least 4 years of hotel management experience at Department Head level or above.
Full-service hotel experience.
Ability to build a profitable culture of accountability and a cohesive team while facilitating achievement of goals.
Proven managerial skills, including decision-making, meeting deadlines, vendor contract negotiation, analytical ability, planning, organization development, and coordination of large-scale work projects.
Excellent verbal and written English communication and listening skills.
Ability to read, communicate verbally and in writing, and prepare complex occupancy reports.
Strong computer skills in MS Word, Excel, and PowerPoint.
Financial management skills, including the ability to understand P&L statements and manage operating budgets, forecasting, and scheduling.
Ability to stand and move throughout the front office while continuously performing essential job functions.
Ability to lift up to 25 pounds.
Ability to occasionally twist, bend, stoop, reach, stand, and walk; frequent talking, hearing, seeing, and smiling.

Nice To Haves

Understanding of hotel systems.

Responsibilities

Interview, select, train, schedule, coach, and support associates to ensure they meet hotel or brand standards and DHM core values.
Oversee hotel departments to ensure guests receive an optimal level of service and hospitality.
Assist the General Manager with forecasts and reports, and with developing, implementing, and monitoring the budget to maximize revenue, minimize expenses, and maintain adequate supplies and staffing.
Monitor guest satisfaction scores and brand standards and work to improve departmental and overall guest satisfaction.
Resolve customer complaints and anticipate potential problems by monitoring operational issues, business flow, and associate performance.
Oversee and ensure compliance with internal audit standards.
Coordinate with sales staff on strategies to improve occupancy and revenue.
Monitor and maintain front office systems and equipment for optimal performance.
Create specific, measurable, achievable, realistic, and timely action plans to address guest service deficiencies.
Assist with recruiting, hiring, supervising, training, assessing, evaluating, coaching, counseling, and recognizing department heads.
Oversee service quality, operational efficiency, guest satisfaction, standards compliance, and service and financial measurements.
Perform other duties as requested by management.
Act as General Manager in the General Manager’s absence.