Assistant General Manager

Wawa•Jacksonville, FL

About The Position

The Assistant General Manager (AGM) is a hands-on leader who helps manage daily store operations, develop the team, and drive business results. The role oversees business performance and profitability and supports hiring, training, and the growth of Customer Service Associates. The AGM helps deliver a satisfying, smooth, and friendly customer experience while ensuring associates meet Wawa’s safety, quality, and operational standards. The position also involves coordinating schedules and daily tasks, reviewing store performance, managing shrink, and identifying opportunities for improvement. The hourly pay range is $25.30–$34.10, commensurate with position, experience, and location. Associates in this position are eligible for monthly bonus incentives. Wawa provides reasonable accommodation during the application process upon request and is an equal opportunity employer.

Requirements

High school diploma or GED equivalent.
Flexible availability to work various shifts, including weekends and holidays, to meet business needs.
Strong background in store operations, including staffing, training, performance management, sales building, scheduling, and expense control.
Ability to implement change and drive results through effective execution.
Excellent communication, relationship-building, and interpersonal skills.

Nice To Haves

Proven leadership experience, ideally in food service or retail environments.

Responsibilities

Gather customer feedback and solve problems to ensure customers leave satisfied and to maintain a smooth, friendly Wawa experience.
Deliver quality, engaging training to Customer Service Associates so they can meet Wawa’s safety, quality, and operational standards.
Support hiring, onboarding, coaching, recognition, and motivation of team members.
Coordinate schedules and daily tasks to keep store operations running efficiently.
Monitor store performance by reviewing reports, managing shrink, and identifying opportunities for improvement.
Monitor trends and collaborate with peers to develop action plans that drive optimal results.
Oversee business performance and profitability.