Assistant General Manager

Riot Hospitality Group • Nashville, TN

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About The Position

Hand Cut Chophouse Nashville is seeking an Assistant General Manager to support and manage daily front- and back-of-house restaurant operations. Working with the General Manager, this role helps maintain high standards of service and food quality, oversees staff scheduling and labor costs, and supports hiring, training, and mentoring team members. The Assistant General Manager also helps ensure compliance with health, safety, and cleanliness requirements, responds to customer inquiries and complaints, supports inventory management, and monitors financial performance to optimize profitability.

Requirements

• High school diploma or equivalent.
• At least 1 year of management experience in a high-volume restaurant setting.
• TABC Server Permit, as required by local law.
• Knowledge of front- and back-of-house operations, including food preparation, service standards, health regulations, and safety protocols.
• Strong commitment to exceptional customer experiences, effective complaint resolution, and maintaining a positive atmosphere.
• Proven leadership skills and ability to motivate and manage teams in a dynamic environment.
• Ability to manage staff schedules and labor costs effectively.
• Effective time-management and adaptability skills.
• Ability to identify problems quickly and implement solutions that improve efficiency and guest satisfaction in a fast-paced environment.
• Proficiency with restaurant management software, such as POS and scheduling systems, and Google Suite.

Nice To Haves

• Bachelor’s degree in Hospitality Management or a related field.

Responsibilities

• Support and manage the restaurant’s daily front- and back-of-house operations.
• Collaborate with the General Manager to maintain high standards of service and food quality.
• Create and manage staff schedules to ensure efficient coverage.
• Assist with hiring, training, and mentoring team members.
• Ensure health, safety, and cleanliness regulations are followed in accordance with company policies and local laws.
• Address customer inquiries and resolve complaints to support an excellent dining experience.
• Support inventory management and work with kitchen staff to maintain adequate supplies.
• Monitor financial performance, including labor costs, to optimize profitability.
• Perform other duties as assigned.

Benefits

• Medical, dental, vision, and life insurance.
• Short-term and long-term disability coverage.
• Voluntary benefits.
• Employee assistance program.
• Pet insurance.
• Paid vacation and sick leave.
• Employee discounts at the company’s venues.
• Exclusive access to events, shows, and other happenings.
• Fun work environment in a sweet location with an amazing and collaborative team.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED