Assistant General Manager
Trulieve•Mesa, AZ
•Onsite
About The Position
The Assistant General Manager supports the General Manager in leading and supervising store personnel, managing and tracking inventory, achieving key performance metrics, and ensuring efficient daily store operations. The role is also responsible for regulatory compliance and delivering an exceptional customer experience. The Assistant General Manager partners with the General Manager on store strategy, service standards, sales results, employee coaching and development, and labor budgeting.
Requirements
- Two years of related experience and/or training, or an equivalent combination of education and experience.
- Prior cash-handling experience.
- Ability to train, develop, and evaluate a team of 40 or more employees.
- Strong interpersonal skills and professionalism to communicate with all levels of management and staff, while maintaining confidentiality and discretion.
- Conversational English communication skills sufficient to work effectively with customers and team members, operate electronic equipment, understand safety procedures, and use telecommunication devices.
- Ability to analyze data and draw appropriate conclusions to inform policies and procedures.
- Ability to interact respectfully and politely with customers and team members.
- Must pass level 1 and level 2 background checks.
- Must be at least 21 years of age.
- Ability to function independently and demonstrate flexibility, personal integrity, and effective working relationships with residents, personnel, and support agencies.
- Ability to work with patrons of different ages and abilities, including people experiencing emotional distress or displaying a hostile attitude.
- For delivery locations only: valid driver’s license and successful MVR background check.
- Ability to meet the stated physical requirements, including moving throughout the facility; handling, pushing, pulling, lifting, carrying, and positioning objects up to 50 pounds; using stools, ladders, or steps; and crouching, stooping, kneeling, or crawling.
Nice To Haves
- Prior management experience, preferably in retail and/or customer service.
Responsibilities
- Partner with the General Manager to plan and implement strategies that drive service standards and positive sales results.
- Maintain brand standards in visual merchandising.
- Ensure consistent compliance with state-specific regulations.
- Review and communicate company SOPs, ensure compliance, and coordinate communication of changes to employees with the General Manager and other leaders.
- Provide coaching, training, and development to the team focused on company service standards and accountability for meeting objectives.
- Monitor and maintain store inventory.
- Handle and resolve patient issues and escalations while on duty.
- Maintain professional working relationships with business partners.
- Assist the General Manager in managing the labor budget to meet business needs.
- Maintain strict confidentiality and compliance.
- Perform other tasks assigned by management.
Benefits
- Comprehensive benefits package.
- Paid time off.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
