Planet Fitness - Assistant General Manager - Corpus Christi

Taymax Group•Corpus Christi, TX

1d•Onsite

About The Position

The Assistant General Manager assists with oversight of club operations to deliver an exceptional “Judgement Free” member experience. Working closely with the Club Manager, this role helps build a positive, enthusiastic team atmosphere and a financially successful club. Responsibilities span staff support and supervision, front-desk and member services, facility cleanliness and maintenance, supply ordering, reporting, marketing promotions, and other duties based on club needs.

Requirements

Must be at least 18 years old.
High school diploma or GED equivalent required.
One year of customer service experience, preferably in a similar gym or retail environment.
Current CPR certification required.
Basic computer proficiency, including Microsoft Suite, and ability to learn systems quickly.
Solid supervisory, diplomacy, and listening skills.
Strong customer service and problem-resolution skills.
Ability to work independently and as part of a team.
Hard-working, enthusiastic, and energetic, with a passion for health and fitness.
Valid driver's license, acceptable driving record, and own reliable means of transportation.
Able to stand and walk continually during the shift.
Able to talk continually in person or on the phone during the shift.
Able to lift up to 50 pounds.
May occasionally encounter toxic chemicals during the shift.

Responsibilities

Assist with recruiting, hiring, training, and developing Member Service Representatives, Trainers, and Custodians.
Help maintain a welcoming atmosphere for members, prospective members, and guests, and ensure staff follow customer service guidelines.
Assist with staff management, scheduling, shift coverage, supervision, employee issue resolution or escalation, and weekly payroll processing; provide backup support for the Club Manager and absent employees as needed.
Participate in front-desk activities, including greeting members and guests, answering phones, checking members into the system, giving tours, signing up new members, logging amenities, communicating updates and events, and addressing member requests and questions.
Help oversee club cleanliness and maintenance, including keeping the front desk and lobby orderly and participating in facility cleaning and upkeep.
Identify equipment or facility repair needs and communicate them promptly to the Club Manager and Facilities Maintenance team to help ensure the safety of employees, members, and club property.
Assist with ordering supplies within the budget and according to club requirements.
Assist with tracking weekly, monthly, and annual statistics and reports.
Manage marketing efforts and ensure staff are aware of and trained on promotions.
Make daily bank deposits as needed.
Perform other duties as assigned based on club needs.