Assistant General Manager- Corpus Christi

Freddy's Frozen Custard & Steakburgers•Corpus Christi, TX

About The Position

The Assistant General Manager is responsible for the restaurant’s overall efficiency and technical operations, ensuring Freddy’s standards for quality, timeliness, and service. The role includes training and developing staff and building teams through employee motivation. The Assistant General Manager maintains company operating procedures, promotes open communication and positive working relationships, prioritizes customer satisfaction and hospitality, and leads by example. The role monitors labor and sales performance, controls costs, maintains quality and portion standards, and maximizes productivity without compromising quality. The position also ensures compliance with health and safety regulations, addresses inspection findings, responds to guest needs and concerns, reviews schedules and forecasts, coordinates opening and closing activities, completes operational checklists and paperwork, follows cash-handling procedures, and constructively addresses team performance issues.

Requirements

One to three years of restaurant management or related experience generally required.
Excellent written and verbal communication skills, including the ability to communicate detailed information clearly.
Excellent guest-service skills and the ability to build and maintain positive, professional working relationships.
Strong attention to detail and organizational skills.
Must pass a background check.
Must have a non-expired driver’s license and an acceptable driving record under company policy and insurance requirements.
Must hold current foodservice certificates as required by state law.
Must be available to work morning, day, and evening shifts, including weekends.
Must be available to work a minimum of 50 hours per week, or as management demands or restaurant needs dictate.
Must have experience with Microsoft Office, Excel, Word, and the Internet.
Regularly talk and hear; frequently stand, bend, kneel, climb stairs, walk, handle objects, and reach with hands and arms.
Occasionally lift and/or move up to 50 pounds and be able to stand for long periods.
Adapt to changing kitchen temperatures.

Responsibilities

Ensure all company standard operating procedures are followed.
Teach and model Freddy’s standards for quality, timeliness, and service.
Maintain open communication, positive attitudes, and trust-based relationships with personnel.
Ensure customer satisfaction is a priority and demonstrate hospitality.
Lead by example by maintaining a professional image, appearance, and language.
Conduct daily labor analysis to achieve the target labor percentage.
Enforce quality-control standards and procedures and maintain portion-control guidelines.
Monitor sales trends, develop forecasts, and make decisions to control sales and labor costs.
Maximize productivity without compromising quality standards.
Ensure restaurant compliance with health department regulations.
Address critical violations promptly and take corrective action to prevent repeat violations.
Ensure inspections are conducted and ongoing issues are corrected.
Meet guests’ needs and special requests and resolve complaints and concerns.
Review and approve schedules and forecasts.
Coordinate opening and closing activities safely and on time.
Complete operational checklists daily.
Ensure cash-handling procedures are followed.
Complete and submit paperwork and administrative forms correctly and on time.
Resolve conflicts and address team members’ performance issues constructively and according to policies.