Assistant General Manager Social - New Austin Location!
About The Position
The Assistant General Manager - Social works closely with the General Manager to create memorable guest experiences at Five Iron Golf. The role coaches staff to provide exceptional service and genuine hospitality, and leads the Golf Experience Team in guiding guests through their Five Iron Golf experience while supporting guest satisfaction and engagement. The position highlights the fun of the sport and the venue’s distinctive offerings. The AGM-S manages the social side of the business, including leagues, simulator rentals, events, facilities, food and beverage service, and staff scheduling. The role supports revenue, efficient operations, employee development, local marketing, and compliance with health, safety, and alcohol-service laws. This is a full-time, exempt position with required night and weekend work and availability on holidays. Pay is $60,000–$70,000 per year, with bonus potential up to $10,000.
Requirements
- At least 5 years of hospitality management experience, including at least 1 recent year as an Assistant General Manager or General Manager.
- Strong leadership ability and willingness to lead by example.
- Excellent communication, time-management, and organizational skills.
- Upbeat energy, enthusiasm, and a positive attitude.
- Ability to think on your feet and manage customer expectations.
- Ability to work in a fast-paced environment and collaborate effectively with a team.
- Availability to work evenings, weekends, and holidays.
- Ability to stand, walk, and bend for long periods and maneuver up and down stairs.
- Ability to obtain proper licensing and certifications for the location.
Responsibilities
- Drive revenue in simulator rentals, food and beverage sales, and leagues.
- Participate in staff recruitment, hiring, training, onboarding, and continuing education.
- Evaluate employee performance to ensure day-to-day business needs are met.
- Manage the social side of operations, including leagues, simulator rental experiences, event execution, facilities maintenance, food and beverage service, and social staff scheduling.
- Set and uphold exceptional service standards for staff.
- Monitor and reduce labor and other operating costs to support efficient operations.
- Maintain an understanding of the location’s P&L and assist with local marketing efforts.
- Maintain comprehensive knowledge of products and services, including technology, lessons, leagues, memberships, and food and beverage offerings; use that knowledge to sell and cross-sell.
- Engage with customers to understand their needs and provide personalized recommendations.
- Build community relationships, foster customer loyalty, and encourage repeat business through proactive engagement.
- Oversee pre-visit communications, onsite interactions, and post-visit follow-ups to deliver an exceptional guest experience.
- Handle administrative tasks related to sales transactions and customer-service inquiries.
- Collaborate with team members to align efforts and achieve business goals.
- Oversee the sales, execution, and management of leagues and one-off tournaments throughout the year.
- Take ownership of each guest’s enjoyment and ensure guest satisfaction and engagement.
- Ensure the location follows health and safety regulations and complies with local laws, including alcohol-service laws.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Long- and short-term disability insurance
- Accident and critical illness insurance
- 401(k)
- Free meals while working
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
