Assistant General Manager (Assistant Community Manager)

Sentral • Las Vegas, NV

20d • $80,000 - $90,000 • Onsite

About The Position

The Assistant General Manager supports the General Manager with administrative and organizational duties, resident relations, rent collection, basic bookkeeping, property viewings, facility maintenance, applicant evaluation, and contract negotiation. The role assumes the General Manager’s duties and authority in their absence and helps oversee the property’s maintenance and custodial teams, leasing operations, resident retention, financial processes, and community events. This is an in-person, on-site position.

Requirements

• High school diploma or equivalent.
• At least one year of experience in a customer-service-related industry and one year of apartment leasing experience, or a combination of accounting skills or education with customer-service experience; listed as preferred.
• Strong attention to detail and sales ability.
• Knowledge of OSHA laws and regulations, with willingness to obtain this knowledge within six months.
• Ability to support and contribute to a community team.
• Strong oral and written communication skills.
• Strong time-management skills.
• Strong decision-making and problem-solving skills.
• Computer literacy, including email, MS Office, and related communication tools.
• Positive attitude and ability to smile under all circumstances.
• Willingness to participate in training to comply with new or existing laws.
• Ability to diffuse and respond to customer concerns to avoid escalation.
• Ability to work a flexible schedule, including evenings and weekends.

Nice To Haves

• Some college preferred.
• At least one year of customer-service-related experience and one year of apartment leasing experience, or a combination of accounting skills or education with customer-service experience.

Responsibilities

• Uphold Sentral’s standards, best practices, policies, procedures, and customer-service expectations.
• Assume the General Manager’s duties and authority in the immediate supervisor’s absence, in accordance with company and community guidelines.
• Build rapport with residents and guests and respond to their questions and concerns in a timely manner.
• Manage the resident lease-renewal process and retention results.
• Monitor and respond to online reviews according to company procedures and policies.
• Ensure compliance with company, local, state, and federal regulations and safety rules, and ensure unsafe conditions are corrected promptly.
• Maintain accurate monthly commission sheets for leases, renewals, and delinquencies for bonus purposes.
• Complete the accounting month-end process and assist with monthly financial statement reporting.
• Provide general clerical assistance to the community office.
• Manage the property’s maintenance and custodial teams.
• Schedule and oversee maintenance calls to apartment units.
• Maintain an ongoing understanding of the property’s condition, including capital needs, repairs, and vacancy status.
• Oversee the planning and execution of resident and guest events.
• Oversee the leasing floor and provide backup support.
• Assist in monitoring advertising-source effectiveness.
• Assist in conducting market surveys and shopping competitive communities.
• Perform other related duties and assignments as needed and assigned.

Benefits

• Multiple medical, dental, and vision plan options beginning the first month after the start date, including one fully company-paid plan; HSA and FSA options are available.
• 401(k) plan with a 4% company match, eligible after three months of employment.
• 11 paid holidays and eight types of paid time off, including personal days with no waiting period, one floating holiday each year, and Enrichment Hours for volunteering or career development.
• Travel discounts for team members and their friends and families at Sentral communities.
• Discounted rates on pet insurance, attractions, rental cars, shows, events, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED