Assistant General Manager

Springwood Hospitality•Hershey, PA

56d•Onsite

About The Position

The Assistant General Manager is responsible for the day-to-day operations of the Front Office, while also overseeing and assisting with Housekeeping and Maintenance. This includes managing personnel, ensuring guest satisfaction, and monitoring budget performance and financial controls.

Requirements

Must pass appropriate security clearance, per company policy.
Two years of experience supervising at least eight associates.
Ability to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
Must be able to push or pull 60 pounds and lift and/or carry 30 pounds.
Must be able to stand for eight hours, bend, stretch, and reach.
Must be able to see and hear.
Must be able to speak and read English.
Must display professionalism, honesty, and trustworthiness at all times.
Knowledge in supervisory skills: interviewing, hiring, training, coaching, documenting, motivating.
Knowledge of Property Management Systems, preferably OnQ or Fosse.
Knowledge of accounting practices as delegated.
Knowledge of all functions, procedures, and policies of departments supervised.
Knowledge of daily hotel operations, including daily events, bulletin boards, and staying up-to-date on changes, new procedures, and events.
Knowledge of the entire property, staff, services, hours of operation, room types, locations, rates, and discounts.
Skills in training and developing associates through meetings, logs, etc.
Attention to detail and organization with strong computer skills.
Ability to monitor and document associates for both positive and negative feedback.
Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment, and make changes.
Ability to analyze work for accuracy of self and others.
Ability to multitask and remain associate and guest service focused.
Ability to effectively communicate with guests, department heads, associates, and home office support staff.
Ability to solve guest issues with professionalism and maintain a hospitable attitude.
Ability to market and promote to increase exposure and sales.

Nice To Haves

The ability to communicate in another language may be helpful.

Responsibilities

Manage the day-to-day operations of the Front Office.
Oversee and assist with Housekeeping and Maintenance.
Manage personnel, guest service, budget performance, and financial controls.
Hire, train, coach, counsel, and develop qualified individuals to maintain a professional and cohesive team.
Promote positive morale and friendly attitudes among staff.
Complete administrative duties such as schedules, payroll, inventories, orders, and production controls in a timely manner.
Work within budgeted guidelines to maximize revenues and adhere to labor models.
Maintain safety and security practices and have thorough knowledge of emergency procedures.
Ensure guests receive the highest quality product and service.
Communicate and document using internal means such as logs, Springwood reporting systems, Quore, Google Docs, and email.
Implement all company rules, policies, and procedures, including those in the Associate Handbook.
Maintain certification from a brand-approved responsible vendor training program.
Perform other duties as assigned that the associate is capable of performing.
Develop and train a replacement before the next promotion.