Assistant General Manager

Sandpiper Hospitality • Lakeland, FL

1d • $49,000 - $50,000

About The Position

The Assistant General Manager is a hands-on leadership role that supports the General Manager in managing the property's day-to-day operations. The role helps drive property performance, profitability, and continuous improvement across critical areas. When the General Manager is absent, the Assistant General Manager assumes responsibility for leading the property.

The Assistant General Manager works various front desk shifts and shares Manager on Duty responsibilities with the General Manager. The position also directs and develops employees, supports financial management and sales, maintains guest satisfaction and property quality, and helps protect company assets and information. Back-up duties in areas such as housekeeping and the front desk may be required to support hotel operations.

Nice To Haves

• A proven track record of driving operational efficiency and profitability.
• Exceptional leadership, communication, analytical, and problem-solving skills.
• Experience managing operations within major hotel brands such as Choice, IHG, or Marriott.
• Experience with budgeting, financial management, or project management.

Responsibilities

• Work various front desk shifts and share Manager on Duty responsibilities with the General Manager.
• Ensure front desk operations, policies, and Sandpiper and brand standards are upheld.
• Direct the work of at least two or more employees and provide recommendations regarding hiring, firing, promotion, and changes of status.
• Review and approve payroll; train, coach, counsel, and conduct annual performance appraisals for direct reports.
• Assist the General Manager with cash management, budgetary controls for labor, room expense, and inventory, and property revenue management.
• Conduct sales activities and sales calls to increase occupancy and revenue.
• Meet with guests, monitor social media, and resolve guest issues in a timely manner.
• Prioritize clean rooms and guest and Associate satisfaction, and uphold the “Say Yes to a Simple Request” program.
• Protect company assets and company and guest information.
• Provide back-up support in housekeeping, front desk, and other areas as needed to ensure hotel operations.

Benefits

• Paid vacation days
• Paid holidays
• Associate room discounts for personal travel
• Multiple healthcare plan options, with the company covering a generous amount of the cost
• Incentives and Rewardian program points for tenure and extraordinary service
• Annual surprise packages celebrating company core values
• Comprehensive brand training and professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed