Glendale - Assistant General Manager
About The Position
Philz is seeking an Assistant General Manager (AGM) to join a store leadership team and help grow leaders while supporting the company’s goal of Better People’s Days. AGMs use independent judgment to oversee key aspects of company initiatives, financial results, store operations, and team member development. The role offers opportunities for continued growth in retail leadership, the home office, and/or the roasting plant. The AGM helps create an inclusive, fun, creative, and vibrant store environment aligned with Philz’s core values and standards. The position requires schedule flexibility and the ability to work a variety of days and shifts. A Food Manager certification is required, either secured before starting or completed through Philz Coffee within the first 30 days of employment. The stated starting base hourly rate is $29.00–$33.00. Benefits begin on the first day of the month after hire and include paid vacation and sick time, insurance coverage, retirement plan matching, employee assistance resources, per-shift food and drink, discounts, and opportunities for growth and advancement.
Requirements
- 2–3 years of supervisory experience in a fast-paced, high-volume food and beverage environment.
- 1–2 years of experience in people programs such as hiring, training, and coaching team members.
- Previous experience with store-level rollouts of promotions and programs.
- Experience managing scheduling, inventory, payroll, and compliance.
- Strong experience supervising food safety and other risk management programs.
- Familiarity with financial controls, including labor and food cost management.
- Proficiency with Google Suite and Microsoft Suite.
- Schedule flexibility and willingness and ability to work a variety of days and shifts.
- Secure a Food Manager certification or complete the Philz Coffee Food Manager certification within the first 30 days of employment.
- Ability to meet the listed physical requirements, including visual acuity, frequent bending, reaching, pulling, pushing, and extending arms or hands; remaining upright and moving about on foot for sustained periods; and exerting the stated levels of force.
Nice To Haves
- Exposure to scheduling and/or inventory systems.
Responsibilities
- Oversee key components of store operations, including staffing levels, food costs, customer experience, and team performance.
- Manage food and operations safety standards, conduct monthly audits, and ensure prompt follow-up.
- Ensure the store experience aligns with Philz’s core values and standards.
- Respond to customer feedback across all channels and take action to improve the store experience.
- Coach and evaluate team members, providing feedback and making decisions that support their growth.
- Lead the rollout of new initiatives and ensure the team is trained and ready.
Benefits
- Paid vacation and sick time.
- Medical, dental, and vision insurance.
- 401(k) with company match.
- Company-paid life insurance, with optional family coverage.
- FSA and HSA with company contribution.
- Hospital indemnity, accident, and critical illness insurance.
- Free mental health sessions through the Employee Assistance Program.
- A free drink and a free food item every shift.
- Discounts on beans, food, and merchandise.
- Free Philz swag.
- Opportunities for growth and advancement.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
