Assistant General Manager

Resolute Road Hospitality • Caldwell, ID

3d

About The Position

The Assistant General Manager helps lead daily operations at the dual-branded TownePlace Suites and Fairfield Inn & Suites by Marriott in Caldwell. The role supports the General Manager in achieving guest satisfaction, developing the team, maintaining operational excellence, and ensuring smooth execution across departments. The Assistant General Manager helps foster a collaborative, service-focused culture while monitoring property performance and supporting revenue, profitability, and guest satisfaction goals. Work unit-producing shifts based on business needs and perform other duties and projects as needed.

Requirements

• Associate degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 2 years of leadership experience in hospitality.
• Deep understanding of hotel operations and hospitality trends.
• Proficiency in labor analysis, financial management, and revenue strategies.
• Strong knowledge of sales processes and market dynamics.
• Advanced communication, organizational, and decision-making skills.
• Proficiency in Microsoft Office and property management systems.
• Ability to coach, mentor, and hold teams accountable.
• Strong problem-solving mindset and adaptability.
• Consistent attendance and adherence to Resolute Road Hospitality’s standards.

Nice To Haves

• Previous hotel brand experience.
• Experience with brand systems.

Responsibilities

• Oversee daily operations of housekeeping, maintenance, sales, and front desk departments.
• Ensure compliance with brand standards while maintaining Resolute Road Hospitality’s culture.
• Lead with integrity, empathy, and accountability.
• Build a culture of service excellence, teamwork, and empowerment.
• Partner with the General Manager to set and communicate clear goals and expectations.
• Lead by example and create a workplace where team members feel appreciated and inspired.
• Monitor and optimize property performance metrics, including labor and expense controls.
• Support strategic business plans to drive revenue, profitability, and guest satisfaction.
• Engage with clients and community partners to support sales and marketing efforts.
• Recruit, hire, and train talent, with a focus on culture fit and growth potential.
• Conduct regular department meetings to align teams and celebrate successes.
• Motivate and retain team members through recognition and development.
• Manage employee relations fairly and with a solution-focused mindset.
• Respond to guest and employee feedback professionally and with care.
• Be visible and engaged with guests to build relationships and ensure memorable experiences.
• Work unit-producing shifts based on business needs.
• Perform other duties and projects as needed.

Benefits

• Travel perks
• Optional daily pay
• Health and life insurance
• 401(k)
• Paid time off
• Dental and vision coverage
• Employee assistance program
• Referral program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree