Assistant General Manager

Advance Auto Parts•Omaha, NE

20d

About The Position

The Assistant General Manager supports store performance by analyzing profit and loss statements, achieving sales and service objectives, and delivering a GAS3 selling experience to DIY and DIFM customers. The role manages DIY services such as battery testing and installation and wiper installation, maintains customer-service and operational standards, and handles customer complaints promptly. As manager on duty, the Assistant General Manager provides coaching, manages the sales floor and phones, assigns and verifies tasks, supports safety, and performs opening and closing duties. The role also participates in weekly scheduling and executes and trains employees on store operations, inventory systems, equipment, POS and parts-lookup systems, and DIY testing and diagnostic equipment. The position is eligible for sales commission based on individual or store performance.

Requirements

Two to three years of experience managing a team of 10–20 team members in a fast-paced, dynamic retail environment.
Successful experience managing profitability and demonstrated financial and business acumen.
High school diploma or GED.
Ability to communicate effectively and build relationships with customers, peers, and upper management.
Ability to speak and write English.
Ability to use Microsoft Word and Excel effectively.
Ability to calculate discounts, percentages, sales increases, and gross profit percentages.
Ability to review and analyze business reports, including profit and loss statements.
Ability to work an assortment of days, evenings, and weekends as needed.
Ability to perform the physical demands of the job, including frequently lifting or moving up to 50 pounds and occasionally up to 100 pounds.

Nice To Haves

Bachelor’s degree in business or a related area.
Working knowledge of automotive systems.
Spanish language skills.
ASE P2 certification or equivalent readiness.
ASE certification.

Responsibilities

Review and analyze profit and loss statements and other business reports.
Provide a GAS3 selling experience for DIY and DIFM customers.
Achieve personal and store sales goals and service objectives.
Manage DIY services, including battery installation and testing and wiper installations.
Maintain high customer-service standards and promptly address product and operational complaints.
Perform manager-on-duty responsibilities, including coaching, floor and phone management, task assignment and completion, safety, and opening and closing duties.
Participate in the weekly scheduling process.
Execute and train employees on store operational processes, procedures, testing and diagnostic equipment, inventory systems, store equipment, POS systems, and parts-lookup systems.
Locate and stock parts and source parts from multiple channels, including special orders, FDO, and second sources.
Execute and train advanced solution, project, and product-quality recommendations.
Hold others accountable, inspect work quality, and provide inspiring feedback.