Assistant General Manager
About The Position
The Assistant General Manager (AGM) works directly with the General Manager to support sales growth, deliver excellent customer service, and create an exceptional guest experience. The role helps lead the service center’s management team, build team engagement and efficiency, and develop teammates through training, guidance, coaching, and direction. The AGM supports the General Manager with budgeting, sales forecasts, financial performance, and expense controls. The role also oversees inventory and product ordering, helps ensure quality-control procedures are followed, and maintains a clean, safe, and presentable service center. The AGM may handle inventory, cash processes, guest concerns, and critical initiatives with the District Manager, and performs opening and closing duties when the General Manager is away. The position includes leading daily team huddles and store meetings, providing direction toward business goals, mentoring automotive technicians and customer service advisors, and assisting guests in person, electronically, or by telephone. The AGM is expected to follow and enforce workplace rules and safety regulations and to carry out other duties as assigned or needed.
Requirements
- One to three years of retail management experience; professional automotive experience is not required.
- Exceptional oral and written communication skills.
- Demonstrated leadership ability, including the ability to inspire and motivate diverse groups of people.
- Sound business sense and a comprehensive understanding of the retail industry.
- Ability to analyze, understand, and recommend financial objectives that help increase sales and service results.
- Positive and helpful attitude, with professional conduct and appearance.
- Enjoyment of and energy for a fast-paced, flexible, high-performance retail environment.
- Guest-first mindset.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to stand on hard surfaces such as concrete or metal.
- Ability to work in an environment with frequent hot and cold temperatures, loud noises, and exhaust fumes.
- Ability to lift and move work-related items weighing up to 50 pounds.
- At least 18 years of age.
Responsibilities
- Work with the General Manager to grow revenue through increased guest count and improved performance on lead measures, including core sales mix, MultiCare, and Core Plus.
- Coach the team and deliver excellent customer service and guest experiences.
- Lead by example and build team engagement and efficiency.
- Develop teammates using the internal training program and ongoing guidance, coaching, and direction.
- Ensure quality-control measures and processes are consistently followed.
- Handle other duties and projects as needed, including inventory, cash-handling processes, guest issues and concerns, and critical initiatives with the District Manager.
- Assist the General Manager with budgeting, sales forecasts, financial performance, and expense controls.
- Provide clear and detailed direction to the team.
- Ensure the service center is clean, safe, and presentable according to the Guide to Excellence.
- Guide and mentor automotive technicians and customer service advisors.
- Perform opening and closing duties when the General Manager is absent.
- Assist the General Manager in building and maintaining an engaged workforce that reflects customer volume and business needs.
- Lead daily team huddles and store meetings and set direction for achieving business goals.
- Manage inventory and product ordering to meet business needs.
- Follow and enforce rules and regulations that maintain a safe and productive work environment for teammates and guests.
- Assist guests with questions and needs in person, electronically, or by telephone.
- Perform all other duties as assigned or needed.
Benefits
- 401(k) plan with company match
- Biweekly bonus incentives
- Career advancement opportunities
- DailyPay
- No need to pay for tools
- Employee discount
- Employee referral bonuses
- Fleet referral bonuses
- Medical, dental, and vision insurance benefits
- PerkSpot platform with access to employee discounts on products and services, including travel, electronics, and concerts
- Paid time off after 180 days
- Spot bonuses through an internal rewards program
- Uniforms paid for and laundered
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
