Assistant General Manager
About The Position
The Assistant General Manager (AGM) is part of the service center’s management team and helps drive sales growth and deliver excellent guest experiences. The AGM works directly with the General Manager to support revenue growth, team development, operational quality, and financial performance. The role includes leading daily huddles and meetings, guiding and mentoring teammates, managing inventory and product orders, and helping maintain a clean, safe, and presentable service center. The AGM also assists guests in person, electronically, and by telephone, and performs opening and closing duties when the General Manager is unavailable.
Requirements
- One to three years of retail management experience.
- Exceptional oral and written communication skills.
- Demonstrated leadership ability, including the ability to inspire and motivate diverse groups of people.
- Sound business sense and a comprehensive understanding of the retail industry.
- Ability to analyze, understand, and recommend financial objectives that help increase sales and service results.
- Positive, helpful attitude and professional conduct and appearance.
- Enjoyment of and energy for a fast-paced, flexible, high-performance retail environment.
- A Guest First mindset.
- Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to stand on hard surfaces such as concrete or metal.
- Ability to work in frequent hot and cold temperatures, loud noises, and exhaust fumes.
- Ability to lift and move work-related items up to 50 pounds.
- Must be at least 18 years of age.
Responsibilities
- Work with the General Manager to grow revenue through guest count and performance measures, including core sales mix, MultiCare, and Core Plus.
- Coach the team and deliver excellent customer service and guest experiences.
- Lead by example, build team engagement and efficiency, and develop teammates through training, guidance, coaching, and direction.
- Ensure quality-control measures and processes are followed consistently.
- Carry out duties and projects including inventory, cash handling, guest issues and concerns, and critical initiatives in coordination with the District Manager.
- Assist the General Manager with budgeting, sales forecasts, financial performance, and expense controls.
- Give the team clear and detailed direction.
- Ensure the service center is clean, safe, and presentable according to the Guide to Excellence.
- Guide and mentor automotive technicians and customer service advisors (CSAs).
- Perform opening and closing duties when the General Manager is off.
- Help the General Manager build and maintain an engaged workforce that reflects customer volume and business needs.
- Lead daily team huddles and store meetings, setting direction for achieving business goals.
- Manage inventory and product orders to meet business needs.
- Follow and enforce rules and regulations that maintain a safe and productive work environment for teammates and guests.
- Assist guests with questions and needs in person, electronically, or by telephone.
- Perform other duties as assigned or needed.
Benefits
- 401(k) plan with company match
- Biweekly bonus incentives
- Career advancement opportunities
- DailyPay
- No need to pay for tools
- Employee discount
- Employee referral bonuses
- Fleet referral bonuses
- Medical, dental, and vision insurance benefits
- PerkSpot access to employee discounts on products and services
- PTO after 180 days
- Spot bonuses through an internal rewards program
- Uniforms paid for and laundered
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
