Assistant General Manager

Atira Hotels•Des Moines, IA

5h•$70,000 - $80,000•Onsite

About The Position

The Assistant General Manager oversees hotel front office operations to ensure exceptional customer service and efficient management. The role supports the General Manager, coordinates with other departments, and handles guest inquiries, reservations, and billing. The Assistant General Manager may take responsibility for the hotel in the General Manager’s absence. This is a full-time position at Sheraton West Des Moines in West Des Moines, Iowa. The schedule includes nights, weekends, and holidays, and the position requires on-call availability when away from work. The work environment is fast-paced.

Requirements

Associate degree or equivalent, or an equivalent combination of education and experience.
One to two years of related experience, or an equivalent combination of education and experience.
Alcohol awareness certification.
Assistant General Manager certification and/or other certification as required by the franchise.
Strong leadership, communication, attention to detail, planning, organizational, and customer service skills.
Computer skills and accounting knowledge.
Availability to work nights, weekends, and holidays.
On-call availability when away from work.

Responsibilities

Provide outstanding customer care and maintain a friendly, cheerful, and courteous demeanor.
Respond to guest inquiries, reservations, and concerns in person and by telephone.
Supervise and train front office team members and ensure adherence to standard operating procedures.
Allocate rooms and handle special requests.
Control cash transactions and maintain responsibility for a personal bank.
Assist with sales and marketing efforts as directed and use suggestive selling techniques to increase occupancy and revenue.
Resolve customer issues efficiently to maintain high satisfaction.
Ensure hotel charges are processed accurately, verify invoices, cross-check billing instructions, and update billing as needed.
Maintain updated front office and hotel logbooks.
Build strong relationships with housekeeping, reservations, and other departments.
Participate in hotel committees and task force assignments and assist departments during high-volume periods.
Follow guest check-in and security procedures; report suspicious activity to security, a manager, or the manager on duty.
Ensure compliance with brand, city, and state regulations.
Act as a role model and inspire the front office team.
Take responsibility in the General Manager’s absence.
Perform other tasks and duties as assigned by the manager or supervisor.