Planet Fitness - Assistant General Manager - Fairfield
About The Position
The Assistant General Manager assists with oversight of Planet Fitness club operations to provide an exceptional “Judgement Free” member experience. Working closely with the Club Manager, this role helps build a positive, enthusiastic team atmosphere and a financially successful club. The position supports staff recruitment, training, scheduling, supervision, customer service, payroll administration, facility cleanliness and maintenance, supply ordering, reporting, marketing promotions, and bank deposits. It also participates in front-desk activities and other duties based on club needs.
Requirements
- Must be at least 18 years old.
- High school diploma or GED equivalent required.
- One year of customer service experience, preferably in a similar gym or retail environment.
- Current CPR certification required.
- Basic computer proficiency, including Microsoft Suite, and ability to learn systems quickly.
- Solid supervisory, diplomacy, and listening skills.
- Strong customer service and problem-resolution skills.
- Ability to work independently and as part of a team.
- Must have a valid driver's license, an acceptable driving record, and reliable personal transportation.
- Hard-working, enthusiastic, and energetic, with a passion for health and fitness.
Responsibilities
- Assist in recruiting, hiring, training, and developing Member Service Representatives, Trainers, and Custodians.
- Help maintain a welcoming atmosphere for members, prospective members, and guests, and ensure staff follows customer service guidelines.
- Assist with staff management and provide backup support to the Club Manager.
- Assist in scheduling and supervising staff to ensure shifts are covered.
- Ensure staff provides exceptional customer service and help resolve or escalate employee issues.
- Assist with administration and processing of weekly employee payroll as needed.
- Provide backup coverage for absent employees as needed.
- Participate in front-desk activities, including greeting members and guests, answering phones, checking members into the system, touring and signing up new members, logging amenities, and communicating updates or events.
- Facilitate member requests and help resolve member issues and questions.
- Assist in overseeing club cleanliness and maintenance, including keeping the front desk and lobby orderly and participating in facility cleaning and upkeep.
- Identify equipment or facility repair needs and communicate them promptly to the Club Manager and Facilities Maintenance team.
- Assist with ordering supplies within the budget based on club requirements.
- Assist in tracking statistics and preparing reports on a weekly, monthly, and annual basis.
- Manage marketing efforts to ensure staff know about and are trained on promotions.
- Make daily bank deposits as needed.
- Perform other duties as assigned based on club needs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
