Assistant General Manager

Pyramid Global Hospitality•Marlborough, MA

64d•$98,000 - $115,000•Onsite

About The Position

The Assistant General Manager (AGM) plays a crucial role in the overall success and smooth operation of the hotel. Working closely with the General Manager, the AGM is responsible for overseeing various aspects of hotel management, ensuring exceptional guest experiences, and supporting the achievement of financial and operational goals.

Requirements

Requires a proven record as a successful leader as an Assistant General Manager, Front Office Manager, Director of Finance, Director of Operations, or limited-service General Manager.
At least 5 years of progressive hospitality experience in hotels is required.
A college degree or a combination of education and experience equivalent to a college degree, preferably in Hospitality, or Travel & Tourism Management.
Hotel experience with a strong background in Front Desk Operation and Accounting.
The flexibility to adapt to varying shifts, including weekends and holidays.
A commitment to maintaining a positive and organized work environment.

Nice To Haves

Hilton brand experience preferred.

Responsibilities

Assist the General Manager in the day-to-day management of hotel operations with a strong emphasis and responsibility in the accounting and financials of the hotel.
Supervise and coordinate the activities of various departments, including front desk, housekeeping, food and beverage, maintenance, and others.
Ensure adherence to hotel policies, procedures, and service standards.
Foster a guest-centric culture by promoting excellent customer service and satisfaction.
Address and resolve guest concerns and complaints promptly and effectively.
Monitor and respond to online reviews and feedback to enhance the overall guest experience.
Assist in budget planning and monitor financial performance against established goals.
Help control operating expenses and manage budgets for each department.
Participate in the recruitment, training, and development of staff.
Conduct regular performance evaluations and provide constructive feedback.
Foster a positive and inclusive work environment.
Monitor and maintain quality standards throughout the hotel.
Implement and enforce brand standards and ensure compliance with relevant regulations.
Oversee maintenance and cleanliness of the hotel facilities.
Coordinate with maintenance staff to ensure proper functioning of equipment and systems.
Ensure the implementation and adherence to security and safety protocols.
Collaborate with relevant authorities to address any security concerns.
Prepare regular reports for the General Manager, providing updates on key performance indicators, financial metrics, and other relevant data.