Assistant General Manager

Crestline Hotels & Resorts • Frisco, TX

12d

About The Position

Crestline Hotels & Resorts is hiring an Assistant General Manager to provide on-the-ground leadership for a multi-million-dollar hotel business unit. The role supports the Hotel General Manager in leading operations and maintaining hotel brand standards, with a focus on exceptional customer service and guest satisfaction. It combines strategic planning with hands-on execution in a fast-paced environment and offers opportunities to develop financial, forecasting, human resources, and accounting skills, with support from corporate Operations, Sales & Marketing, Accounting, IT, and Human Resources teams.

The Assistant General Manager works to build cohesive, effective teams; retain and grow market share; and interact successfully with hotel leaders, staff, corporate personnel, and ownership groups. Early priorities include learning and advancing brand standards, performing accounts receivable and payable duties, becoming familiar with HR processes, supporting new-hire onboarding, and developing plans that help leaders and staff understand their responsibilities and deliver successful service.

Requirements

• Bachelor’s degree and at least one year of related Assistant General Manager experience; or a high school diploma or equivalent and at least three years of related experience; or an equivalent combination of education and experience providing the required skills, knowledge, and abilities.
• Computer skills, including effective email communication and the ability to quickly manipulate and interpret information from spreadsheets and databases.
• Experience with hotel information systems.
• Ability to provide operational leadership and exceptional customer service in a fast-paced environment.

Nice To Haves

• Hotel experience.
• Experience with Opera and M3 systems.
• Solid Operations Manager experience at a Select Service and/or Extended Stay property.

Responsibilities

• Support the General Manager in maintaining and advancing hotel brand standards to improve guest satisfaction.
• Learn and perform accounts receivable and accounts payable duties within the first 30 days.
• Become familiar with human resources processes within the first 30 days and contribute to new-hire onboarding and success.
• Develop a staff optimization plan for current and newly hired leaders and staff, ensuring they understand their mission and have the tools to deliver service and achieve success.
• Balance strategic planning with hands-on operational execution.
• Build cohesion with direct reports and help maximize their potential.
• Maintain current market share and pursue new prospects, particularly from nearby competitors.
• Work effectively with the Hotel General Manager, hotel leaders and staff, corporate staff, and ownership groups as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level