Assistant General Manager

Alvarado Restaurant Nation • Montrose, CO

40d • $14 - $21

About The Position

The Assistant Restaurant Leader serves as an assistant to the Restaurant Leader, providing additional management coverage during operating hours and direct supervision of operations at an individual restaurant. The role oversees service quality, guest relations, food safety, team coaching, financial controls, inventory, staffing, and daily restaurant operations. The position also trains crew members, conducts performance appraisals, and recommends merit awards subject to Restaurant Leader approval.

Requirements

• High school diploma or GED.
• Supervisory experience in a food service or retail environment.
• Ability to maintain financial controls and coach and train hourly employees.
• Proven ability to drive customer satisfaction, financial performance, and employee satisfaction.
• Self-starter who is process- and solutions-focused, action-oriented, and an independent problem solver.
• Enthusiasm for and strong support of the company’s Mission and Core Values.

Nice To Haves

• At least 1 year of supervisory experience, preferably in food service or retail, with profit-and-loss accountability, schedule writing, and team-member development.

Responsibilities

• Maintain fast, accurate service, positive guest relations, and products consistent with company quality standards.
• Resolve the majority of on-site customer complaints.
• Conduct periodic food safety audits.
• Provide ongoing coaching and feedback to crew on customer service, product quality, and speed of service.
• Continuously analyze sales, labor, inventory, and controllable expenses, and take corrective action to meet or achieve margin and sales growth targets.
• Oversee day-to-day cash procedures, including bank deposits, making change, opening and closing the safe, and DCS audits.
• Maintain principal accountability for timekeeping and payroll procedures.
• Ensure facilities and equipment are maintained to company standards on a day-to-day basis.
• Monitor inventory, food preparation, and order fulfillment daily to ensure adherence to company standards.
• Monitor speed-of-service performance and resolve bottlenecks to achieve speed-of-service goals.
• Manage weekly and daily inventory, food and supplies deliveries, restaurant opening and closing, and daily adjustments to shift staffing and crew deployment.
• Serve as the principal trainer for new crew members, with primary responsibility for STP program delivery and documentation, as well as instruction to cashiers in sales-building techniques.
• Conduct formal crew performance appraisals and determine merit awards subject to Restaurant Leader approval.

Benefits

• Eligible for a monthly performance-based bonus.
• Medical insurance eligibility begins on the first day of the month after 60 days.
• 401(k) plan eligibility after one year.
• Vacation (details not specified).
• Sick leave granted per state requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED